Bellperson

DESCRIPTION

Hotel Talent NYC is seeking an experienced Bellperson who will assist in the proper execution of Guest Satisfaction and service standards. Ensuring hotel guests receive hospitable and responsive service during their stay ensures guest satisfaction and loyalty.

Guest Service Agent
• Front Desk Supervisor
• Assistant Front Office Manager

• Maintain accurate knowledge of hotel services
• Use friendly, fun, and appropriate expressions when addressing guests
• Transport and storage of guest luggage, assistance with guest packages
• Be fully acquainted with the different points of interest within the hotel's surrounding area
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms
• Call a taxi and/or a shuttle for guests as needed
• Assist, retrieve and load luggage for guests
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible
• Maintain cleanliness of luggage carts

• Must have guest service experience.
• Must be able to multi-task in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player
• Maintain a professional business appearance, attitude, and performance
• Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs
• Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, and seeing
• Good communication and interpersonal skills are essential
• A flexible schedule is required for days, evenings, weekends, and holidays

For applicants working in NYC, the anticipated compensation range for the position is $18.00-$19.00 per hour. The hourly rate offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.