Front Office Manager Navy Lodge

Job Overview

FRONT OFFICE MANAGER NAVY LODGE: 2K Recruitment Bonus (260000WB)

260000WB

Staten Island Navy Lodge

Staten Island Navy Lodge

40, DOE

Responsible for managing daily operations of the front desk reservations and group reservation office for one or more NEXCOM Hospitality Group NHG property.

• Manages front desk operations and reservations including cashiering reservations and room assignments to maximize occupancy.
• Plans and schedules ongoing production oriented work for all front desk personnel on a daily, weekly, monthly and quarterly basis, adjusting staff levels as required to meet workload demand.
• Participates in hiring front desk associates, evaluates and counsels staff, completes performance evaluations, approves leave requests and recommends performance awards.
• Trains, instructs and supervises associates assigned to the Front Desk both in a formal training setting and on-the-job training.
• Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required.
• Demonstrates a welcoming manner and positive attitude, communicates effectively, and interacts professionally with guests; answers questions concerning hotel facilities and local attractions; provides assistance in handling customer complaints involving management as necessary.
• Resolves administrative problems and routine operational issues related to front desk operations; provides recommended solutions and drafts procedures for review and implementation to higher management.
• Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations, register guests, verify registration information, secure a credit card for incidentals, and authorize room charges.
• Acts as the resident expert regarding the PMS, key card system, and CORE inventory management system.
• Reconciles room status with the housekeeping report; coordinates with housekeeping to ensure rooms are ready for occupancy; may run, print, and interpret various PMS reports (e.g., Accounts Receivable, Expected Arrivals, Departure List, In-House Guest List, Night Audit).
• Reviews reports from the Night Audit concerning occupancy, vacancy, call accounting system, and related areas; conducts statistical analysis and ensures accountability of personnel and revenue.
• Oversees the front desk change fund and coordinates cash audits quarterly.
• Responsible for the accountability of all keys and inventory maintained at the front desk; keeps the front desk and lobby area clean and neat.
• Ensures security measures and guest privacy are maintained at all times.
• Performs other duties as assigned.

• General
  
  Experience:
  
  One year of experience in administrative professional, investigative, or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes; skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. Ability to effectively communicate both orally and in writing with proficient English.
• Substitution of Education for
  
  Experience:
  
  1 year of academic study above the high school level in a hotel, lodging, or hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience, provided such study included a minimum of 6 semester hours per year in subjects related to the specialized field.
• Specialized
  
  Experience:
  
  Two years of responsible experience in administrative supervisory, professional, or technical work that demonstrated knowledge of front-of-house hospitality operations or similar work, including knowledge and abilities within a guest services environment; including basic math and reading skills, experience with computers, knowledge of software programs including the property management system, and experience handling large amounts of cash.