Sales Manager

Compensation Type Yearly Highgate  Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel

New York City, NY

The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

• Managing the group process once contracts are signed through to post-departure. Work effectively with the Operations team to deliver exceptional service to both internal and external guests.

  Confirm reservations as requested during the work week

• Manage the VIP process for the hotel – room assignment; amenity; welcome note and ensuring that the team is aware of guests and their requirements.
• Manage all aspects of the rental of the board room - Contracting; BEO;
  Billing;
  Ordering Food and Beverage; AV; staff scheduling; meeting management.
• Solicit area churches for social bookings, e.g. weddings and family reunions
• Develop relationships with local fire department; police precincts; churches; event spaces
• Manage the relationship with some of the local Missions and Embassies
• Secure show rooms each day and perform pre-inspection to ensure that rooms are flawless
• Conduct site tours as requested – scheduled and unscheduled
• Execute prospecting and research projects as requested
• Responsible for effectively communicating accurate information on arriving and in-house groups to hotel team members. Ensure weekly pre-con meetings are held and all departments are aware of and receive the Resume, BEO and other pre-arrival information. Preliminary group resumes are to be distributed at least 2 weeks prior to the group’s arrival.
• Ensure that group payments and rooming lists are on schedule as defined in the contract and clients are kept abreast of cut-off dates.
• Prepare invoices for each group
• Reconcile Crew Commission invoices each month
• Reconcile group folios once the group checks out
• Manage relationships with local corporate clients by handling requests promptly, e.g. reservations; reservation letters; folios; payment receipts and statements
• Prepare PowerPoint presentations as needed by the sales team
• Ensure accurate information and updates are maintained in the Sales System, ensuring that all account information; group proposals; prospects; tentatives; definites; pick-up numbers are in accordance with the invoice and rooming list
• Perform monthly audit of the GRC vs the sales folders to ensure that all contracts are recorded
• Adhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which make up the essential functions of the job.
• Perform other tasks as needed or directed to ensure effective Hotel operation.

PROVIDING EXCEPTIONAL CUSTOMER SERVICE & BUILDING SUCCESSFUL RELATIONSHIPS

• Drives customer loyalty by delivering service excellence throughout each customer experience.
• Partners with Operations in providing a customer experience that exceeds the customer's expectations.
• Interact with guests to obtain feedback on product quality and service levels.
• Build and strengthen relationships with existing…