Host, Hospitality ​/ Hotel ​/ Catering, Hospitality & Tourism

Description

Lead Host

We are seeking a dynamic and personable Lead Host to join our hospitality team. The ideal candidate will be the welcoming face of our establishment, ensuring guests have a memorable experience from the moment they arrive. This role offers an exciting opportunity to lead our front-of-house operations and contribute to a positive, guest-focused environment.

• Greet and welcome guests warmly, providing exceptional customer service
• Manage reservation bookings and seating arrangements efficiently
• Lead and supervise the host team, ensuring smooth daily operations
• Address guest inquiries, concerns, and special requests promptly and professionally
• Coordinate with the service staff to optimize guest flow and satisfaction
• Maintain cleanliness and organization of the host station and waiting areas
• Assist in training and mentoring new team members
• Uphold company standards and policies to ensure a high-quality guest experience

• Proven experience in a hospitality or customer service role, preferably in a leadership capacity
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• Ability to lead and motivate a team
• Professional appearance and demeanor
• Flexibility to work evenings, weekends, and holidays as needed
• Knowledge of reservation systems and POS software is a plus
• Positive attitude and problem-solving skills

Join our vibrant team where guest satisfaction is our top priority. We offer opportunities for growth, a collaborative work environment, and competitive benefits. If you are passionate about hospitality and leading a team to deliver outstanding service, we look forward to your application.