Loss Prevention Manager

Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The New Yorker Hotel continues to thrive, attracting visitors from all over the world, including those right here in NYC. With the Jacob Javits Convention Center and Hudson Yards just minutes away, and the revitalized West Side of Manhattan becoming increasingly desirable, we’re confident that our hotel will enjoy continued success well into the future. And we invite you to experience it with us!

Receive and track packages for internal and external guests.

Manage the daily Loss Prevention initiatives within the hotel ensuring both guest and team member safety and security.

Ensuring daily tours completed; reports effective noted and communicated; completion of daily/weekly payroll processing & scheduling; emphasize established departmental operational policies and procedures for key control, visitor logs, lost and found, etc.; thorough and effective completion of reports & investigations while ensuring proper reporting within established guidelines and time periods; encourage best practice feedback from team; drive all safety & security initiatives including monthly safety committee meetings;

utilizing safety calendars for daily/weekly/monthly safety topics, etc.

• Four-year college degree preferred;
• Minimum of five (5) years of NYC Hospitality experience preferred in a similar role
• Minimum of five (5) years of NYC Security Management experience in a union environment preferred
• Experience in hospitality or facility/property management is a plus; experience within a branded hospitality chain/company preferred
• Hotel operations experience required in 500 room hotel
• Ability to think strategically while maintaining a tactical focus required
• Ability to adapt emerging best practices and industry innovation required
• Ability to lead diverse teams required
• Ability to manage complexity across a broad region and deliver harmonized services across areas of varying size, scale, and needs required
• Self-motivated and able to work independently to find solutions
• Detail‑oriented with strong analytical skills;
  Strong communication skills, both written and oral required
• Willingness to implement new initiatives, open to new ideas, can move innovative ideas to successful outcomes, and flexibility are required
• Ability to build relationships and rapport with team members, guests and various NYC Government and Emergency Service departments
• Valid NYS Security Guard certification
• Certification in CPR/First Aid/AED required
• Valid FSD/EAP required
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Proficiency in Excel, Word, Outlook

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Ability to climb and descend stairways and run.
• Ability to physically deter individuals who pose a threat to employee and/or guests
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as…