Assistant Housekeeping Manager

Company Description

Accor Group is a pioneer in responsible hospitality, gathering more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. While each brand has its own personality, they all share an ambition to keep innovating and challenging the status‑quo.

With a global footprint, ACCOR Hotels offers opportunities for growth and advancement within the company, working with colleagues from around the world. Benefits include hotel discounts, quarterly bonus potential, 401k match, free daily lunch, and more.

Our award‑winning hotel is steps away from Fifth Avenue, Rockefeller Center, Times Square, Broadway, and Bryant Park. The 398 spacious, luxurious guest rooms include 52 one‑bedroom suites and provide a haven amidst city bustle. With French inspiration, our ambassadors deliver service from the heart and create lifelong memories for guests.

$65,000.00 - $70,000.00 a year

What you will be doing:

• Assist the Director of Housekeeping in managing all aspects of the department, including public areas and laundry facility;
• Maintain the highest standard of cleanliness in guestrooms and public areas;
• Recommend and implement procedural changes;
• Manage the department.

Requires 2 years upscale hotel housekeeping management experience.

• Must be hospitality‑oriented and able to work well in stressful, high‑pressure situations.
• Must be a team player and enjoy working on and with teams of people.
• Ability to acquire and maintain relationships (team members and guests).
• Excellent work ethic, interpersonal and organizational skills.
• Ability to grasp, lift, carry or otherwise move materials weighing up to 30 lbs.
• Ability to move throughout building, bend, stoop and reach to assist other team members as needed.
• Excellent verbal and written English skills.
• Computer‑literate in Word and Excel, knowledge of a hotel rooms management system (HotSoS, Opera, or other).
• Must be able to work evenings, weekends and holidays.
• Perform daily inspection of all public areas, guestrooms, exterior of building and back‑house areas to ensure highest standards.
• Monitor progress, ensure completion of deep cleaning program and assign tasks to housekeeping colleagues.
• Supervise housekeeping staff; provide open communication, training, coaching, counseling and performance feedback to ensure maximum efficiency.
• Recommend performance evaluations, resolve issues, provide open communication and recommend discipline or termination when appropriate.
• Ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve high cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and concentration areas to ensure smooth flow of housekeeping operations.
• Issue supplies/goods to staff at shift start to control inventory and ensure proper supplies while controlling expenses.
• Log items into Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Respond to guest questions. Provide guest assistance, direction and information as requested.
• Perform other duties as assigned, requested or deemed necessary by the Director of Housekeeping.

Service‑focused personality is essential and previous leadership experience required. Prior experience with Opera or a related system. Proven ability to build and maintain good relationships with all stakeholders. Communicate thoughts, actions and opportunities clearly with strong networking skill. Ability to lead by example, believe in a strong team culture and set the scene for high performance.

Ideally, situated steps away from Fifth Avenue, Times Square and Grand Central Station. Sofitel New York’s 398 spacious guest rooms and suites provide a haven amidst city bustle. With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, nurturing real passion for service and achievement. Joining Accor means embarking on a unique life journey to imagine tomorrow’s hospitality.

To join our Group, please visit