Assistant Operations Manager - Housekeeping

Assistant Operations Manager - Housekeeping

US - NY - New York City

Housekeeping/
Laundry

Entry Level Manager

Full-time

Salary range: $64,350 – 70,000. Actual pay will be commensurate with experience.

At Hyatt, we believe in the power of belonging—of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job—it’s a career for people who care.

Welcome to Hyatt Centric Times Square New York—your home base in the heart of the Big Apple. Experience modern guest rooms and suites with a distinctly local style and stunning views of New York City, unique gathering spaces like our rooftop bar, and endless adventures waiting for you at our hotel in Times Square.

The Assistant Operations Manager – Housekeeping is responsible for assisting in the oversight of the entire housekeeping area, including public spaces, night cleaning, and related operations. This requires a solid understanding of housekeeping practices and ensures that all safety and security policies and procedures are followed. Experience with the special needs of VIP guests, foreign dignitaries, etc., is helpful. Responsibilities may also include staff training, development, and scheduling.

The Assistant Operations Manager will promote an atmosphere that ensures customer and associate satisfaction. This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments, and team members.

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• 1–2 years of progressive hotel rooms management experience.
• Service-oriented style with professional presentation skills.
• Hotel/hospitality degree an asset.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, and ability to improve the bottom line.
• Must be proficient in Microsoft Word and Excel.
• Must have excellent organizational, interpersonal, and administrative skills.
• Must be able to work a flexible schedule, including weekends and holidays.

• Free room nights, discounted and Friends & Family room rates.
• 401(k) with company match.
• Paid vacation, sick days, new child leave, and personal day.
• Paid family bonding time and adoption assistance.
• Free meal in our employee cafeteria.
• Discounts at various retailers—Apple, AT&T, T-Mobile, Headspace, and many more.
• Tuition reimbursement.
• Employee stock purchase plan.
• Strong opportunity for career growth.

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Want to join a team that is making travel more human? Consider applying for the Assistant Operations Manager – Housekeeping role h us, you’ll discover a career you didn’t know existed. Discover yours today. Apply at

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.