Property Operations Associate

Company Overview

Kasa is a leading tech‑enabled hotel and apartment hotel brand that combines a hospitality operating system with innovative operations to provide high‑quality, digitally forward experiences for guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations that are well‑priced, reliable, and located in great areas.

New York City, New York

Approximately 32‑40 hours per week

Flexible – including nights, weekends, and holidays. This role is a swing shift with expectations to cover 2 overnight shifts each week.

The Hospitality Associate is an on‑site facilitator of everything a Kasa guest experiences during their stay. In the NYC market, you will have end‑to‑end ownership over the guest experience at the 70 Pine location. Your daily tasks include checking guests in, providing local area recommendations, coordinating with Housekeeping, working with our regional GX team, identifying upsell and revenue opportunities, maintaining the lobby and property vibe, addressing guest needs, and delivering 5‑star service.

• Guest‑Centric Mindset: Multiple years of hospitality or service experience focused on delivering positive guest interactions.
• Proactive Communicator: Clear, concise, and proactive communication across teams and external partners.
• Tech Savvy: Proficient with modern technology tools and uses them to complete daily work.
• Reliable & Consistent: Arrives on time and willing to work nights and weekends.
• Handy: Comfortable using a toolkit, physically and metaphorically.
• Functional Self‑Management: Works with minimal supervision, manages own time and responsibilities.
• Change Advocate: Thrives in an environment with constant change and adapts to new processes and technology.
• Process Minded: Executes established processes with precision and identifies process deficiencies that affect guest experience.

• Regular access to reliable transportation to and from work.

• Role Objective 1:
  Drive quality outcomes through increased guest satisfaction.
  • Identify and solve guest service issues proactively.
  • Improve guest service scores with verbal, written, and phone communication.
• Role Objective 2:
  Engage our guests and community.
  • Establish a vetted list of local recommendations.
  • Build relationships with local favorites and encourage partnerships.

Be part of the East Portfolio Operations team, passionate about delivering seamless experiences for our guests. Our team members are located nationwide and come from diverse backgrounds, all sharing a commitment to high‑quality standards.

• Pay: Starting base pay range $28.00–$29.00 per hour, subject to change based on market, experience, and attributes. Eligible for equity, bonuses, perks, benefits, and Kasa Travel Credits.
• Paid Time Off: Full‑time hourly employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage: Comprehensive health insurance options, including a company‑sponsored plan with fertility coverage.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E‑Verify participant and will verify the identity and employment eligibility of all persons hired in the United States by matching information provided on the Form I‑9 against records available to the Social Security Administration and the Department of Homeland Security.