Senior Hospitality & Service Standards Manager – Multi-Unit; NYC
Listed on 2026-03-02
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Hospitality / Hotel / Catering
Catering, Food & Beverage, Server/Wait Staff
Location: New York
Description
Senior Hospitality & Service Standards Manager – Multi‑Unit (NYC) – Wish You Were Here Group (WYWHG). Based in New York City. Salary: $85,000 – $95,000 + Bonus & Benefits.
We are seeking a highly skilled Senior Hospitality & Service Standards Manager – Multi‑Unit (NYC) to oversee daily service excellence, training, and guest experience standards across our East Coast portfolio, focusing on our New York City restaurants:
Little Ruby’s Café and Dudley’s.
The Role
The Senior Hospitality & Service Standards Manager – Multi‑Unit (NYC) is a hands‑on leader responsible for elevating service standards, coaching and developing FOH teams, ensuring consistent execution, and supporting General Managers through structured training, performance management, and guest‑experience oversight.
Key Responsibilities- Oversee FOH service execution across multiple high‑volume NYC locations.
- Ensure alignment with WYWHG service standards, brand voice, and hospitality philosophy.
- Partner with GMs and senior leadership to implement consistent service SOPs, steps of service, and guest experience protocols.
- Lead pre‑shift culture, communication, and best‑practice development across units.
- Conduct ongoing service training, coaching, and performance evaluations.
- Support onboarding of new FOH leadership and hourly staff.
- Identify gaps in skills or systems and build scalable solutions.
- Model exceptional hospitality and develop high‑performing teams.
- Assist with day‑to‑day service oversight during peak shifts across multiple venues.
- Maintain visibility on the floor, supporting GMs with service flow and guest recovery.
- Collaborate closely with culinary leadership, HR, recruiting, and operations.
- Ensure compliance with health, safety, and labor standards.
- Build strong relationships with regulars and community guests across the portfolio.
- Lead VIP and high‑profile guest service when appropriate.
- Monitor feedback channels and drive continuous improvement.
- 3–5+ years of FOH leadership experience in high‑volume, upscale‑casual or full‑service restaurants.
- Prior multi‑unit oversight strongly preferred.
- Proven ability to train, coach, and motivate teams.
- Strong communication, emotional intelligence, and leadership presence.
- Ability to thrive in a fast‑paced, hands‑on environment.
- Passion for creating outstanding hospitality experiences.
- NYC‑based role with frequent travel between Little Ruby’s Café and Dudley’s locations.
- Flexible schedule required, including nights and weekends.
- $85,000 – $95,000 annual salary.
- Performance‑based bonus, benefits, and company dining perks.
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