Asst Purser

Asst Purser

Department: Guest Svc

Employment Type: Fixed Term Contract

Location: Global

Reporting To: Snr Assistant Purser

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

As an Assistant Purser
, you will play a vital role in supporting either the Guest Services or Administration function onboard, depending on operational needs. This position is key to ensuring smooth guest operations, accurate documentation, and exceptional service delivery. You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises’ standards of excellence, safety, and integrity.

Please note: Assignment to either the Guest Services or Administration function will be determined based on operational requirements and may remain fixed for the duration of the contract.

Guest Services Function

• Supervise Guest Services Officers, ensuring they understand and adhere to all Hotel Policies & Procedures, financial controls, and service standards.
• Provide ongoing coaching and support to help team members effectively use hotel systems and tools.
• Ensure Guest Services Officers demonstrate commitment to the CRUISE program and Core Values in every interaction.
• Assist the Guest Services Manager in scheduling staff to optimize coverage and maintain service standards.
• Ensure guest complaints and hotel defects are documented accurately and escalated appropriately.
• Support the resolution of lost luggage reports and ensure timely updates are provided to affected guests.
• Promote ownership of guest issues among team members, ensuring follow-up and resolution are clearly communicated.
• Assist in delivering service and product knowledge training to Guest Services Officers.
• Help develop routines that provide team members with experience across various service roles.
• Maintain current knowledge of public health standards and assist in coordinating onboard responses to outbreak situations. Ensure Guest Services Officers maintain accurate floats and settle shipboard accounts correctly, in line with company procedures.
• Monitor compliance with financial controls and support the resolution of discrepancies.

Administration Function

• Work closely with port officials to provide suitable working areas and ensure accurate handover of guest documentation.
• Prepare, process, and transmit APIS and Landing Order files to CBP, U.S. Coast Guard, and other authorities in compliance with MSPM and HESS-MS policies.
• Advise onboard and shore-side teams on guest and crew counts prior to sailing, including international guest details requiring translated materials.
• Ensure data integrity and confidentiality of Personally Identifiable Information (PII) at all times.
• Accurately prepare and deliver the non-revenue list, Fleet Cabin utilization report, and coordinate disembarkation logistics.
• Liaise with department managers and the Crew Manager to ensure non-revenue guests meet Customs and Immigration requirements.
• Coordinate transfers with Port Agents and ensure…