Director of Guest Services

Description

Additional Information:
This hotel is owned and operated by an independent franchisee, MCR Investors. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Director of the Guest Services will be responsible for all front office functions and team members. As a department head this role directs and works with managers and team members to successfully execute all front desk operations, including guest front and departure procedures while striving to continually improve guest and team member satisfaction and maximize financial performance of the department.

• Previous Front Office Director experience is required
• At least 6 years of progressive experience in a hotel or a related field preferred
• 4-year college degree preferred
• Effective communication skills both verbally and written
• Ability to multitask and prioritize
• Excellent problem solving and diplomacy
• Ability to maintain confidentiality of information
• Strong leadership skills and an aptitude for self-motivation
• A can-do attitude and a hands-on approach
• Strong computer skills
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
• Effective listening skills and understanding in concerns raised by both team and guests

Salary range: $110,000 - $120,000 annually. This company is an equal opportunity employer.