Housekeeping Manager

Overview

The Housekeeping Manager is responsible for ensuring the Housekeeping Department is operating in an attentive, friendly, efficient and courteous manner, providing all members and guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

• Develop employee morale and ensure proper training of all housekeeping employees.
• Motivate, coach, counsel and discipline all housekeeping employees.
• Respond to housekeeping-related guest requests presented through phone calls and/or emails, in an attentive, courteous and efficient manner. Follow up to ensure member and guest satisfaction.
• Maintain a regularly scheduled cleaning program (e.g., floor care, deep cleaning of guest rooms and public spaces) and maintain a detailed checklist for each position. Ensure completion of regular maintenance and cleaning projects on a regular basis.
• Assist in maintaining and controlling all housekeeping equipment. Maintain required par levels of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Conduct monthly and quarterly housekeeping inventories on a timely basis.
• Inspect guest rooms daily. Assist the Executive Housekeeper in inspecting all VIP rooms prior to their arrival with the housekeeping supervisor. Manage and organize large turn days (including group check-ins or check-outs). Balance and clear all room status nightly. Compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
• Ensure consistency with departmental opening and closing procedures.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to the Club’s standards.
• Monitor work orders and submit to Engineering according to Club procedures. Follow up on work orders to ensure completion.
• Conduct pre-shift meetings for all housekeeping staff.
• Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
• Assist in reviewing housekeeping staff's worked hours for payroll compilation and assist in preparing employee schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, tracking logs and reports.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Operate radios efficiently and professionally in communicating with the staff. Ensure the proper use of radio etiquette within the department.
• Maintain and monitor "Lost and Found" procedures within housekeeping and maintain key control system for house keys.
• Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned.

• Bachelor’s degree in hospitality management a plus; or a combination of education and experience required.
• Progressive experience in a Club/Hotel or a related field highly preferred.
• Minimum of three (3) years of experience in this role or a similar role and managing a team.
• Previous hospitality or private club experience is preferred.
• Previous experience in a unionized property preferred.

Essential functions listed on this job description are not all inclusive. The Executive Housekeeper may assign additional duties and responsibilities.