Bar Manager

Bar Manager – Highgate

Highgate Hotels is a leading real‑estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

Hyatt Regency Times Square, located directly on Broadway between 48th and 49th Streets in the heart of Times Square, NY. The hotel features 795 modern, newly renovated guestrooms.

The Bar Manager is responsible for coordinating, supervising and directing all aspects of the F&B outlet’s operations while maintaining a profitable outlet and high‑quality products and service levels. The Bar Manager markets ideas to promote business, reduces employee turnover, manages revenue and payroll budgets, and maintains budgeted productivity while keeping quality consistently high.

• Oversee all aspects of the daily operation of the outlet.
• Supervise outlet personnel.
• Respond to guest complaints in a timely manner.
• Work with other F&B managers and keep them informed of issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
• Prepare and submit required reports in a timely manner.
• Ensure preparation of required reports, including wage progress, payroll, revenue, employee schedules and quarterly action plans.
• Monitor quality of service in the F&B outlet.
• Assist in menu planning and preparation.
• Ensure compliance with all local liquor laws, health and sanitation regulations, SOPs, requisition procedures and corporate promotions (including buffet and three‑meal concept standards).
• Be visible on the floor and assist staff during each meal period.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Ensure training of employees on SOPs and technical job tasks.
• Be involved in and/or conduct departmental and hotel training (CARE, One‑to‑One, etc).
• Interview candidates for front‑of‑house F&B positions and follow hiring approval standards.
• Complete tip reporting.
• Ensure overall guest satisfaction.

• Effective verbal and written communication skills with all levels of employees and guests in a courteous, service‑oriented manner.
• Strong listening, clarification and problem‑solving skills.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Friendly and courteous guest and employee interactions.
• Attendance at all hotel‑required meetings and trainings.
• Participation in M.O.D coverage as required.
• High standards of personal appearance and grooming, including wearing nametags.
• Compliance with Highgate Hotel Standards and regulations to encourage safe and efficient operations.
• Productivity maximization and problem‑identification skills.
• Customer‑centric approach to handling problems and finding solutions.
• Ability to evaluate complex information and data from various sources to meet objectives.
• Maintaining confidentiality of information.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

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