Assistant Front Office Manager

Hotel Talent NYC, set in the vibrant and bustling heart of New York City, is seeking an Assistant Front Office Manager. Our hotel is not just a place to stay, it's a place to truly experience the city's energetic rhythm and diverse cultural fabric. This is your chance to be a part of that experience!

As the Assistant Front Office Manager, you’ll be the lifeblood of our front office operations, ensuring everything in our bustling New York hotel runs smoothly. Your days will be filled with interesting challenges, from guiding our team, mastering inter-departmental communications, and ensuring staff accountability, to responding swiftly and cheerfully to guest requests or complaints. Your main goal? Guarantee our guests' satisfaction, every time.

• Ensuring absolute guest satisfaction at all times.
• Keeping guest room inventory on point.
• Working hand-in-glove with our housekeeping department to maintain hotel standards.
• Resolving guest complaints efficiently.
• Steering operations and cash handling in accordance with our policies and procedures.
• Ensuring proper staffing levels to meet our customer service goals.

What will it take to nail this role? A combination of diverse interaction skills, service-oriented style, and professional presentation. A front-office leadership experience of 1 or more years and familiarity with the hotel/hospitality industry will give you an edge. Proficiency in English, Microsoft Word and Excel, combined with excellent organizational, interpersonal, and administrative skills is a must.

Your strengths? High energy, entrepreneurial spirit, motivational leadership, and exceptional customer service skills. Effective communication is crucial in our hotel.

For the right candidate, we offer a competitive compensation range of $62,400 - $64,000 annually. What you earn will depend on your experience, education, and other factors. This is about being part of the thrilling NYC experience!

So, are you ready to enter the exhilarating world of Hotel Talent NYC? Apply today!