Assistant Front Office Manager

Organization
- Thompson Central Park New York

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.

• Oversee front office staff and guest services; manage cash control for agents; address staffing needs and guest services
• Train, develop, and schedule staff
• Coordinate Front Office activities with Guest Relations and other departments
• Effectively communicate information between shifts, including special requests
• Interact with Housekeeping, Engineering, and Sales regarding day-to-day room inventory needs
• Control daily rooms availability, special events, and general information
• Develop and implement a “plan of action” for day-to-day operations
• Supervise check-in and check-out
• Support Supervisors with daily group activity
• Monitor and implement operating procedures
• Maintain department standards and ensure staff follow set procedures
• Ability to train, monitor performance of staff, hire, train, develop, and motivate employees
• Troubleshoot in a diplomatic manner; prioritize guest issues
• Maintain enthusiastic and warm attitude in all circumstances
• Stand and walk for long period of time

• ESSENTIAL: 1 year management experience in Front Office, Housekeeping, Reservations, or a satisfactory combination of education and experience that provides the skills necessary for this position
• Ability to work a flexible schedule
• Refined verbal and written communication skills
• A true desire to satisfy the needs of others in a fast-paced environment
• Ensure hotels standards and expectations are accomplished on a daily basis
• Greet and escort VIPs and ensure that staff is aware of VIP guest requirements

• DESIRABLE: Degree in Hotel Management

Annual Salary Range: $62,000 - $80,000

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.