Assistant In Room Dining Manager

Job Description

The Assistant In-Room Dining Manager oversees the operations and the in-room dining experience for all guests, and ensures guest satisfaction with service, order taking, delivery, as well as menu and beverage descriptions.

Compensation: $78,000 per annum

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Act as liaison between servers, guests, and kitchen.
• Oversee and assist daily operations (morning, evening, overnight), cleaning duties within corporate SOP format, and requisition of necessary supplies.
• Oversee guest selection and ensure proper placement and distribution.
• Responsible for Shift staffing and table dressing area.
• Supervise tabletop presentation for meal service.
• Floor presence during shift, greeting and interaction with guests.
• Prepare shift schedules according to Hotel occupancy and special functions.
• Handle and resolve constructive guest feedback.
• Complete menu knowledge.
• May assist in other F&B outlet when needed.
• Maintain inventory of equipment, linen and other supplies.
• Monitor and control POS system with regards to guest checks and hotel reports.
• Assume additional responsibilities in Restaurant Manager's absence.
• Other duties as required.

• Excellent customer service skills are required.
• Previous experience in an Assistant Food & Beverage Manager/Supervisory role preferably in a 5-star/diamond environment.
• Clear & concise written and verbal communication skills in English are required.
• Must be proficient in Microsoft Office, namely Word and Excel.
• Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail is required.
• Knowledge of food and beverage, preparation techniques, health department rules and regulations, liquor laws and regulations.
• Strong food/wine and liquor knowledge is required.

All your information will be kept confidential according to EEO guidelines.