Guest Service Agent - Tempo Times Square

Overview

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The Tempo New York Times Square is looking for a Guest Service Agent to join our team.

This stunning property features 661 rooms with floor‑to‑ceiling windows, offering views of the city and lights of Times Square. The sky lobby, located on the 11th floor, includes communal working spaces as well as a fitness centre and hydration station.

The ideal candidate for this role will have experience working as a Guest Service Agent, OnQ experience, full availability—including nights, weekends, and holidays—and experience working at a similar size property.

Full availability is needed for this role.

$32.72 - $43.62 / hour

• Access to your pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in.

• Greet guests and complete the registration process including inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know location of room and/or has a bell person accompany them.
• Assist guests with check‑out including ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

We look for demonstration of Hilton values such as Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.

In addition, we seek attributes including Quality, Productivity, Dependability, Customer Focus, and Adaptability.

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward‑thinking hospitality leader by offering best‑in‑class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.

Tempo New York Times Square

Full‑time

Tempo by Hilton

Guest Services, Operations, and Front Office

Entry level

Full‑time

Other

Hospitality