Sales & Service Coordinator

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The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

• Happy Guests
• Guest Relations:
  Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use:
  Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction:
  All Team Members work together to contribute to great guest satisfaction scores.
• Recovery:
  Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge:
  Strong knowledge of all features of the hotel facility and amenities.
• Events:
  Awareness and support for all groups and events at the hotel.
• Technology:
  Understanding of relevant technology for each role.
• Phone Etiquette:
  Answer all incoming calls with friendly service using the approved greeting.
• Teamwork
• Communication:
  Clear, honest and professional communication between Team Members.
• Can‑Do Attitude:
  Willing to stretch beyond the traditional role to meet the needs of the business and guests.
• Collaboration:
  
  All Team Members at all levels must commit to creating a welcoming environment for guests and an effective, positive workplace.

The Sales + Service Coordinator will play an important role in the overall success of our sales team. The ideal candidate will have the ability to connect with people in a meaningful way and a hands‑on approach that will contribute to satisfied and loyal clients.

• Respond to group inquiries and other requests in a timely manner.
• Block groups in hotel systems.
• Prepare, show rooms, and give tours to walk‑in clients.
• Create and distribute flyers for special events.
• Oversee group blocks and rooming lists, ensuring accuracy using our reservation system.
• Route billing, payments, etc.
• Prepare reports for revenue management and sales teams.
• Assist with scheduling and servicing meeting rooms as needed.
• Order and inventory sales amenities and supplies.
• Provide support and sales insight.
• Other duties as assigned by management.

• Must have a positive attitude and willingness to learn.
• Sales experience in hospitality or a related field.
• Highly developed verbal & written communication skills.
• Ability to influence others, negotiate, and provide friendly service with professional selling skills.
• Must be able to work independently and simultaneously manage multiple tasks.
• Attention to detail, meet deadlines and demonstrate strong organization and presentation skills.

• Stand or remain in a stationary position for long periods of time (3‑4 hours at a time).
• Type on and operate computers and other office machinery or devices, do 10‑key operation and data entry, dial a telephone, manually manipulate objects, handle tools, and/or controls.
• Inspect and visually observe details at close range (within a few feet) and from long range.
• Frequently walk around the property to give tours of the building.

• Read, write, understand and communicate with others effectively using the English language.
• Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals and manuals.
• Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction and style.
• Ability to speak effectively in English before groups such as customers or employees.
• Read and interpret business records and statistical reports in English.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments.
Employee must be able to perform the essential…