General Manager

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$90,000.00/yr - $/yr

Job Title: General Manager
Company: Shamin Hotels
Department: Operations
Status: Full-time, Exempt
Reports To: Regional Director of Operations
Supervision: Front office manager, Executive Housekeeper, Chief Engineer and Property based associates
Pay Structure: Salary, Paid Bi-weekly

As a Hotel General Manager, your responsibilities encompass overseeing all aspects of the hotel's operations to ensure smooth functioning, excellent guest experience, and profitability.

• Provide strong leadership to the hotel staff, including department heads, to ensure alignment with the hotel's goals and objectives.
• Supervise and manage all hotel personnel, including hiring, training, scheduling, evaluating, and disciplining as necessary.
• Foster a positive work environment that encourages teamwork, collaboration, and high morale among staff members.
• Oversee day-to-day operations of the hotel, including front desk, housekeeping, food & beverage, maintenance, and other departments.
• Develop and implement operational policies and procedures to ensure efficient and effective hotel management.
• Monitor and analyze hotel performance metrics, such as occupancy rates, revenue per available room (RevPAR), and guest satisfaction scores, and take corrective actions as needed.
• Ensure exceptional guest service by setting and maintaining high standards for customer service and hospitality throughout the hotel.
• Address guest complaints and concerns promptly and effectively to ensure guest satisfaction and retention.
• Implement strategies to enhance the overall guest experience and exceed guest expectations.
• Develop and manage the hotel's annual budget, including revenue forecasting, expense management, and profit optimization.
• Monitor financial performance against budget and implement cost-control measures as necessary.
• Identify opportunities for revenue growth and implement strategies to maximize profitability.
• Collaborate with the sales and marketing team to develop and implement strategies to attract and retain guests, increase occupancy, and drive revenue.
• Maintain strong relationships with corporate clients, travel agencies, and other key stakeholders to drive business and promote the hotel's brand.
• Ensure compliance with all applicable laws, regulations, and industry standards.
• Conduct regular inspections and audits to maintain quality standards in all areas of the hotel, including cleanliness, safety, and service quality.
• Represent the hotel in the local community and build positive relationships with local businesses, government officials, and community organizations.
• Participate in industry events, conferences, and trade shows to promote the hotel's brand and network with potential partners and clients.
• Develop and execute long-term strategic plans for the hotel, including expansion, renovation, and rebranding initiatives.
• Stay abreast of industry trends, market conditions, and competitive landscape to identify opportunities and challenges and adjust the hotel's strategies accordingly.

• Team Up:
  Be Golden, Collaborate and Help Others Succeed.
• Own It:
  Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve:
  Be Positive, Care Deeply and Create Memories.