Assistant Front Office Manager

Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

• Conveying, supporting andexamplingthe corporate culture
• Support of a good working atmosphere through personal communication
• Respect and recognition of the work and performance of colleagues
• Active cooperation and support of teamwork in the hotel and in the department

• Polite, personal and professional service
• You see yourself as a service provider to customers and colleagues
• You maintain a friendly and efficient tone on the phone

• Supporting and adhering to all policies and procedures
• Promoting and complying with all guidelines regarding operational safety
• Adherence to the brand standards of the company and the hotel
• Punctual and well-groomed appearance at the workplace
• Compliance with the dress code and the guidelines of appearance

• Ensuring a clean and organized workplace at all times
• Maintenance and careful handling of the equipment and work material
• Independent execution and planning of various projects if required
• Acceptance of individual orders and in other departments if necessary

• Ensures the best possible guest service within its departments
• Ensuring an optimal workflow in the entire front office area
• Takes over day and night shifts at the reception
• All processes must be constantly monitored and, if necessary, corrected
• Jointly responsible for good and effective cooperation throughout the company
• Represents the Front Office Manager in her absence
• At the same time, the employee takes over the tasks of the receptionist
• Controls the stocks of work material and is responsible for the order
• Is jointly responsible for inventory management
• Is responsible for the bookoutof hotel guests if necessary
• Is responsible for controlling the cash statement of her front office employees
• Is jointly responsible for the maintenance of all systems belonging to the reception
• Information and further communication of all activities of the hotel
• Monitors the functionality of all receivied equipment
• Reports defects accordingly to the Technical Department
• Is responsible for security in the front office area
• Is responsible for the cleanliness and order of the entire hotel area
• Pays attention to cost-conscious handling of material and energy in the reception area
• Performs Quality Room Inspections
• Reviews arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Performs a shift transfer at the beginning and end of the shift
• Commits to take over Manager on Duty shifts
• Creates the reception rosters in the absence of the Front Office Manager
• Creates and controls the vacation plans together with the Front Office Manager
• Controls and closes employees‘ attendance in the system in the absence of the Front Office Manager
• In case of weaker occupancy, he has vacation or overtime reduced
• Controls the archiving of the necessary documents
• Ensures a corresponding entry of all guest wishes in the logbook
• Enters the guest profile in PMS
• Takes care of follow-up in case of guest complaints
• Offers guests to join the World of Hyatt loyalty program
• Is jointly responsible for the achievement of the targets
• Is jointly responsible for the achievement of the upsell departmental goaland for regular updating of related reports with results
• Actively offers upsells to guests
• Supports the Bell staff during high workloads when parking the cars
• Is involved in recruitment of new team members for front office, for training new employees and for providing support for skills development.
• Performs yearly performance reviews for FO employees
• Represents the management of the house at night and is available as a contact person
• Is responsible for the order and cleanliness in the entire guest area
• The job holder must be as precisely informed about thebehaviourin exceptional situations and, if necessary, initiate appropriate measures
• He exercises key power and is entitled to exercise domestic power
• Is responsible for the bookoutof hotel guests if necessary
• Is jointly responsible for inventory management
• Is responsible for the correct completion of day-to-day business
• Checks and posts all residual invoices incurred
• Receives, checks and posts invoices from the outlets
• Posts log revenues
• Checks all Paymasters together with the corresponding documents
• Charges, forwards or cancels all open paymasters in accordance with the guidelines
• Backs up the data of the computer system in accordance with the guidelines
• Carrying out the daily closing in the computer system
• Creates and distributes the Daily Reports

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