Executive Amenity Coordinator

Overview

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport

Salary: $32/Hr-$34/Hr

Job Summary

Manages the daily operations of our amenity spaces, ensuring every employee and guest receives exceptional, personalized service. This role combines high-touch hospitality with proactive facility management, from welcoming visitors and coordinating brand events to overseeing maintenance, inventory and daily operation.

• Welcome employees with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging.
• Managing the schedule calendar of our Amenity floor services.
• Transform arrivals into unforgettable experiences by extending personalized amenities, tailoring each interaction to reflect their unique preferences.
• Seamlessly guide members through the check-in and check-out process, serving as a gracious escort to their destination, leaving lasting impressions at every turn.
• Illuminate our offerings with your comprehensive knowledge of amenities, enriching each visit with invaluable insights and recommendations.
• Uphold the highest standards of access management with meticulous attention to detail, in alignment with our client’s esteemed reputation.
• Coordinate and facilitate essential equipment repairs and maintenance, ensuring seamless operations and uninterrupted service for our guests.

• Demonstrate agility and foresight in resolving booking conflicts, offering proactive solutions and engaging with managerial support when necessary, ensuring seamless coordination.
• Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations at every turn.
• Conduct thorough opening and closing walkthroughs, capturing essential details and communicating pertinent updates to enhance operational efficiency.
• Offer invaluable administrative support, contributing to the seamless functioning of our establishment.
• Cultivate effective communication and collaboration with peers and other departments, fostering a culture of synergy and excellence.
• Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.
• Adapt to the business demands and support morning and evening schedules.
• Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence.
• Lead vendor management and implement proactive contingency strategies to address last-minute cancellations, ensuring 100% operational uptime and service reliability.
• Manage inventory of supply, equipment and products needed.
• Provide first-line support for basic office technology.
• Interface with vendors to provide seamless customer support.
• In office 5x week.
• Other duties as assigned.

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the experience amenity coordinator role.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Meeting and Event planning experience preferred.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
• Two to three years’ experience in a client service, meeting and events / front of the house position within a hospitality or corporate environment.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate…