Director of Housekeeping

Job Summary

The position is located at an independent, midsize, upscale Boutique Hotel/Condo in Tribeca Manhattan. The role oversees all housekeeping operations to ensure cleanliness, efficiency, and compliance with hotel standards. The Director of Housekeeping manages staff scheduling, training, inspections, inventory, and budgets, while ensuring safety and regulatory compliance. The role also involves resolving guest issues, using management systems to streamline operations, and collaborating across departments to support overall guest satisfaction.

• Oversee Full Scope of Housekeeping Operations
• Direct and administer all housekeeping activities, ensuring a high standard of cleanliness, efficiency, and productivity across all areas of the property.
• Establish and maintain procedures to maximize service quality and departmental effectiveness.
• Staff Supervision and Scheduling
• Supervise housekeeping team members, including room attendants, and house persons staff.
• Assign daily room assignments and manage workload distribution.
• Approve and monitor daily payroll entries to ensure labor cost control and compliance with budgets.
• Training, Development, and Performance Management
• Train new and existing housekeeping staff on proper cleaning techniques, hotel standards, and safety protocols.
• Conduct regular performance evaluations and coach team members to achieve service excellence.
• Ensure compliance with health, safety, and sanitation regulations (OSHA, EPA, etc.).
• Quality Assurance and Inspections
• Conduct routine and spot inspections of guest rooms, public areas, restrooms, meeting spaces, and back-of-house areas to ensure adherence to brand and cleanliness standards.
• Monitor product quality and coordinate with maintenance for any needed repairs or enhancements.
• Guest Satisfaction and Service Recovery
• Act promptly and professionally to resolve guest concerns and complaints related to housekeeping.
• Collaborate with the front office and other departments to anticipate guest needs and personalize service delivery.
• Inventory, Supplies, and Budget Management
• Oversee housekeeping inventory, including linens, cleaning agents, guest room supplies, and equipment.
• Manage procurement of supplies while adhering to budget guidelines and cost-efficiency practices.
• Ensure accurate documentation and proper storage of inventory and supplies.
• Regulatory Compliance and Chemical Safety
• Ensure proper labeling, handling, usage, and storage of all chemicals and hazardous materials in accordance with local, state, and federal regulations.
• Maintain Safety Data Sheets (SDS) and conduct regular safety training and audits.
• Technology and Operational Tools
• Utilize housekeeping management systems (e.g., hotel property management systems, task management software) for tracking cleaning status, assignments, and reporting.
• Implement digital tools to streamline operations and improve communication and accountability.
• Leadership and Interdepartmental Collaboration
• Foster a positive, professional, and team-oriented work environment.
• Actively participate in management meetings, contributing ideas for operational improvements, sustainability initiatives, and enhanced guest experiences.
• Serve as a visible leader in the hotel, setting an example for professionalism and excellence.
• Flexible Scheduling and Availability
• Maintain availability to work a flexible schedule, including evenings, weekends, and holidays, to meet the operational needs of the hotel.

Salary Range: $80k - 85k

• Minimum 5 years of progressive managerial experience in the housekeeping department of a hotel.
• Must have NYC experience managing unionized staff and thorough knowledge of Collective Bargaining Agreements (CBA), including handling grievances and disciplinary procedures.
• Strong operational skills in scheduling, payroll, inventory control, and use of housekeeping management systems.
• Excellent guest service orientation and ability to resolve issues promptly.
• Flexible availability, including evenings, weekends, and holidays.
• Must be proficient in Windows Operating Systems.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be able to convey information and ideas clearly. Job Duties and Functions
• Must have strong interpersonal skills and ability to interact with diverse groups of people
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Rebel Hotel Company standards, as required by scheduling,…