On-Call Room Attendant

Mandarin Oriental New York is looking for a On-Call Room Attendant to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath‑taking views of Manhattan and Five‑Star hospitality. Luxurious amenities include MO Lounge, all‑day dining overlooking Central Park and the Manhattan skyline; a 14,500 square‑foot Five‑Star Mandarin Oriental Spa; and a state‑of‑the‑art fitness center with a 75‑foot lap pool.

In addition, there is premium meeting and event space, including a 6,000 square‑foot pillar‑less ballroom with three walls of windows overlooking Central Park.

Based at the Mandarin Oriental New York within the Housekeeping Department in New York the On‑Call Room Attendant is responsible for the overall cleanliness of all guestrooms that they are assigned to clean. The On‑Call Room Attendant reports to the Director of Housekeeping.

• Ensure occupied and vacant guestrooms are cleaned and maintained up to the exact standard as demonstrated by Housekeeping supervisory staff during initial training.
• Remove all soiled linens and towels from room and store on back landings.
• Thoroughly clean guest bathrooms, bathroom walls, bathtub, shower staff, water closet using the suggested chemicals. After cleaning, dry all areas, fixtures and surfaces.
• Arrange all toiletries straightened on a piece of cloth in occupied guestrooms.
• Replenish all amenities and terry items.
• Efficiently make bed to meet appearance standard as demonstrated.
• Arrange all clothing items in occupied guestrooms are folded neatly according to standard as demonstrated.
• Upkeep guestroom and bathroom to include all inside windows and mirrors.
• Remove all room service trays from guestroom hallways and/or corridor to be brought to back landings and call for pick up.
• Vacuum the guestroom’s carpet and wipe down furniture and baseboards according to standard in all assigned work areas.
• Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task.

• Recognize and report all missing, damaged or sub‑standard furniture, fixtures and equipment.
• Ensure that all electronic devices (television, remote controls, stereo, telephones) are working properly.

• Evaluate work assignment and prioritize workload according to guest requests.
• Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file.

• Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards.
• Return all articles left by guest to Lost & Found.
• Adhere to Do Not Disturb policy.

• Reading, writing and oral proficiency in the English language, willing to work a flexible schedule and holidays.
• Be a self‑motivator and motivator of others, must be able to work in a high pace and dynamic operation, be able to work together with other colleagues, have a pleasant, friendly and helpful manner.
• Maintain a clean and healthy personal hygiene and grooming, work in a safe, prudent and organized manner.
• Have the ability to handle multiple tasks at one time while maintaining the highest standards in room/hotel…