Overnight Lobby Host

Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Overnight Lobby Host. This role is perfect for someone passionate about people, driven by purpose, and clever in their approach. Join us to create a sense of awe that leaves everyone wanting more.

• Medical, Dental, Vision
• 401K – after one year
• Tuition Reimbursement

• Always treat guests with courtesy and respect in a variety of situations.
• Maintain honesty and integrity at all times.
• Deliver outstanding service and create memorable experiences.
• Connect with guests daily, providing exceptional customer service.
• Handle guest complaints promptly and professionally.
• Report guest concerns or comments to the Front Desk Supervisor/Duty Manager.
• Establish and develop long‑term customer relationships that provide value and profitability.
• Enhance guests’ stay by creating an inviting atmosphere.
• Coordinate and multi‑task job duties in an active environment.
• Assist with summoning third‑party valet service and cabs.
• Manage check‑in/check‑out processes, receive payment, correct account and reservation discrepancies, create and cancel reservations, act as PBX relief, and provide luggage assistance.
• Report any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisors.
• Provide Concierge services and investigate guest charges to resolve complaints.
• Check messages and mail, book reservations, upsell rooms, assist with luggage, deliver packages, and call/call back cabs as needed.
• Handle reconciliation, balance cash daily, deposit cash safely, and ensure accounting compliance.
• Accept advance deposits, post them to guest accounts, and manage floating bank.

• Always greet guests in a friendly manner.
• Speak in clear, discreet sentences.
• Position yourself at the main entrance to open and hold the door for all guests.
• Open vehicle doors and greet guests.
• Use the guest’s name whenever possible and maintain a professional demeanor.

• Assist guests with kiosk check‑in and enter information such as arrival alerts and messages.
• Correct inaccuracies and discrepancies on guest accounts, post charges, complete daily high‑balance checks, and handle group and tour entries.
• Confidently sell the hotel to prospective guests by showcasing familiarity with rooms, facilities, and amenities.
• Update all guest profiles with accurate billing information, preferences, and special requests.

• Assist arriving guests with luggage upon entering and exiting.
• Escort guests to their rooms and handle luggage.
• Secure and store luggage, retrieve it for departing guests, and use bell carts when necessary.

• Escort guests to their rooms with luggage.
• Familiarize guests with in‑room facilities, TV, thermostat, lighting, and other features.
• Conduct orientation of outlets, fitness center, and general area attractions.
• Coordinate with Front Desk regarding room moves.

• Maintain good posture when interacting and greeting guests.
• Assist and coordinate with Front Desk for any special requests.
• Familiarize yourself with all VIPs and arrivals.
• Assist with guest requests, errands, deliveries, etc.

• Maintain the general store.
• Conduct sales within the general store.
• Understand and communicate product knowledge.
• Report inventory monthly on all stock and product.

• Balance cash daily and deposit received cash in the safe.
• Return personal or floating bank to the issued safety deposit box.
• Ensure all billing and paperwork adhere to accounting standards.
• Handle sensitive and confidential guest material and information professionally.

• Accept advance deposits for guests and post the advance to guests’ accounts.
• Make change and balance the personal or floating bank.

• Minimum of hospitality, retail, or services related industry experience preferred.
• Must be able to stand for periods of time (up to 6 hours).
• Efficient in computer and typing skills.
• Available for shifts in the overnight capacity.

Salary – $25.50 per hour

We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.