LOBBY MANAGER

Other Forms of Compensation

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Salary: $75,000/Yr - $80,000/Yr

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Working as a Lobby Manager will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client.

The Lobby Manager will be responsible for setting the tone and the elevated standards for all Lobby Ambassadors in their locations to engage all Clients, Guests, Vendors, and Employees who enter the lobby and reception center, and will display an energetic, friendly, and approachable leadership demeanor at all times.

• Responsible for leading and supporting every Lobby Ambassadors so they have the proper tools, training and understanding of how to be fully engaged in greeting guests and visitors with enthusiasm and ultimately, creating a remarkable experience.
• Responsible for understanding and implementing firm’s Hospitality SOPs by engaging in weekly trainings with all building personnel
• Track and annotate hospitality trainings with building personnel for review with General Manager and Clients.
• Responsible for creating and managing the daily/weekly schedule assuring appropriate coverage during breaks and call outs.
• Coordinating with local General Manager to assure proper daily coverage as required.
• Responsible for leading Daily Stand Ups in accordance to established standards.
• Responsible for recording and tracking associate hours to assure proper payroll processing.
• Performs as the “on the floor” leader of the Lobby Ambassador team.
• Responsible to effectively communicate any account or location-specific details pertaining to Lobby Ambassadors.
• Actively participate in weekly/monthly meetings as needed.
• Assures that all new associates receive proper onboarding materials and training programs as required.
• Executes all duties of a Lobby Ambassador and displays the standard by which their team should follow.
• Acting as way-finders and hospitality services resource for all guests.
• Speaking freely and warmly, engaging clients and guests while efficiently assisting in the check in process or escorting them to their destination.
• Reviewing and committing to memorize the profiles of VIP guests expected for the day.
• Recognizing and welcoming VIP guests using service excellence standards.
• Communicating effectively with team members and passing on necessary information to colleagues that may arise.
• Building and maintaining a relationship with tenants and repeat guests, enhancing their overall experience.
• Gaining an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client.
• Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
• Adhering to Hospitality uniform standards.
• Ability to memorize FAQ‘s and speak knowledgably about the building, surrounding areas, transportation, local restaurants, and Local ‘happenings’.
• Assisting the General Manager with recruitment and onboarding.
• Monitored and…