Guest Service Officer - Front Desk

Close Inclusive Collection Job Postings Notification

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

We are looking for a passionate and service-oriented individual to join our Front Office team. In this guest-facing role, you will represent the hotel, ensuring every guest receives a warm welcome, efficient service, and a memorable stay.

• Greet guests with genuine warmth and professionalism
• Ensure a smooth and efficient check-in/check-out experience
• Anticipate and respond to guest needs, inquiries, and requests with a helpful attitude
• Resolve any guest issues or concerns with care and a positive approach
• Collaborate with team members to ensure a seamless guest experience

Complimentary meals prepared by our culinary team.

Company-provided transportation for your convenience.

Accommodation arranged by the company.

Exclusive discounts at Hyatt food & beverage outlets across Dubai.

Complimentary stays at Hyatt hotels worldwide — explore the world with us!

• Previous experience in a front desk or guest service role
• A genuine passion for hospitality and guest engagement
• Strong communication and interpersonal skills
• Ability to multitask and remain calm under pressure

Experience with Opera PMS is an advantage

If you are enthusiastic about creating meaningful guest experiences and developing your career within Hyatt, we encourage you to apply!