Front Desk Agent

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval:
Director of Learning & Development, France

Hotel Magdalena is looking for a Front Desk Agent who will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. The concierge services may include transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children’s programs, babysitting, water recreation, tennis, golf instruction, biking, goods (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.

About our Company:
Life gathers around water in Texas, and Hotel Magdalena honors our spring‑fed culture and the community that grows near it. The design of the 89‑room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas.

Knowledge, Skills, and Abilities

• High School diploma or general education degree (GED). College degree preferred.
• Six (6) months related experience in hospitality or service industry.
• Must be able to speak, read, write and understand the primary language(s) of the workplace.
• Ability to understand other computer programs (i.e. Property Management System).
■■ Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.■■

Job Requirements

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction.
• Complete all shift checklist items.
• Check in and out all hotel guests in a confident, professional and personalized manner.
• Take hotel reservations accurately and efficiently.
• Assist in the development and implementation of special projects.
• Ensure immediate response is given to any and all guest comments and concerns, and inform immediate supervisor of concerns and assist in implementing corrective measures when necessary.
• Maintain a positive relationship with all employees and guests.
• Ensure all calls are answered in a courteous, professional and efficient manner.
• Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items.
• Open, secure and適 balance out shift banks to include the verification
  
  Crime of all cash, credit card and room charge transactions during all shifts.
• Maintain accuracy with all accounting and billing procedures.
• Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability).
• Issue guest الكتب safety deposit boxes as requested.
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions.
• Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.
• Maintain a high level of cleanliness and safety in the work area.
• Ensure that all equipment is maintained in good, safe working condition.
• Maintain an increased awareness of safety issues throughout the property.
• Keep abreast of safety and emergency procedures and OSHA requirements.
• Attend relevant meetings. Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

• The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting.
• The person in this position may have to lift/carry up to fifty (50)…