Maître d'hotel Hospitality Coordinator, Peacock Alley - Waldorf Astoria

Job Number

The Waldorf Astoria - New York, 301 Park Avenue, New York 10022

After undergoing a transformative restoration, Waldorf Astoria New York is seeking a Maître d'hotel Hospitality Coordinator – Peacock Alley to unveil a new era of luxury. This role requires an individual with a warm and engaging presence, a keen eye for detail, and a passion for Forbes 5‑Star hospitality.

As a Maître d'hotel Hospitality Coordinator – Peacock Alley, you will be responsible for welcoming guests and curating their dining experience in alignment with our pursuit of Forbes 5‑Star standards. Specifically, you will:

• Ensure a gracious, warm welcome for each guest, utilizing guest names whenever possible to create a personalized experience
• Escort guests to their seats with poise and hospitality, providing an elegant introduction to their dining journey
• Maintain an acute awareness of the dining flow, managing reservations and seating assignments to ensure a seamless experience
• Communicate with servers and chefs to accommodate special requests, dietary restrictions, and personal preferences
• Demonstrate a deep knowledge of the menu and beverage offerings, engaging guests with insights when appropriate
• Provide anticipatory service, recognizing opportunities to elevate the guest experience before a request is made
• Assist with maintaining the pristine presentation of the entrance and dining areas, ensuring a luxurious first impression
• Support the team with opening and closing duties and collaborate with colleagues to uphold a culture of excellence

Rate of pay: $36.50 – $38.00, based on applicable experience.

We are seeking a Maître d'hotel Hospitality Coordinator – Peacock Alley who is passionate about delivering world‑class, anticipatory service in a refined dining environment. The ideal candidate thrives in a luxury setting, understands the importance of genuine guest engagement, and takes pride in creating seamless, personalized experiences.

• Exceptional interpersonal skills with the ability to anticipate and fulfill guest needs before they are expressed
• A polished and professional demeanor, with a passion for hospitality and guest name recognition
• Ability to multitask and remain composed in a fast‑paced, high‑touch environment while maintaining a gracious presence
• Prior experience in a fine dining, luxury, Forbes 5‑Star, or Michelin‑starred restaurant is preferred
• Must possess a valid Food Handler Card and Alcohol Awareness certification prior to being offered the position
• Ability to work flexible hours, including nights, weekends, and holidays as needed