Bell​/Door Attendant

Description

SALARY RANGE: $18.00/hour

WHO WE ARE:

Taking a cue from our name, Luma brings a bright, fresh, innovative approach to the contemporary lifestyle hotel scene, in the epicenter of NYC. Nestled between corporate giants and the vibrant Times Square entertainment hub, LUMA stands tall at 30 floors, above West 41st Street. Situated in the lively Bryant Park vicinity, our location influences every aspect of our operation. Illustrating our focus on tech‑savvy amenities, modern design, and intuitive service that appeals to our guests seeking comfort and productivity, whether they are traveling for business or leisure.

Centrally positioned, we link our guests through the city and connect you with like‑minded brands through strategic partnerships. With our independent mindset, LUMA shines as a pioneer in the realm of forward‑looking hospitality.

Being affiliated with a hotel that ranks in the T
op 1% in the world
, #2 in United States Hotels by Trip Advisor's Best of the Best Travelers' Choice Awards and holds a Top 5 position on Trip Advisor
, can offer a phenomenal career advancement opportunity. The prestige achieved across a global reach sponsors a distinguished recognition that can create an optimistic work environment with a focus on excellence and customer satisfaction. Employees may benefit from being part of a team that consistently delivers exceptional service, which can lead to a sense of pride and accomplishment in their contributions.

Providing employees with valuable experience and skills‑building that will enhance their professional growth and propel their career development. The high standards set by the hotel to maintain its top ranking also translates into comprehensive training and excellent development opportunities for staff members. Additionally, working at a worldly renowned hotel can offer incredible exposure through networking opportunities with a diverse clientele, and the chance to work with a team of talented individuals who are passionate about hospitality.

Overall, being committed with a thriving hotel can be a fulfilling and rewarding experience for anyone seeking a robust and dynamic environment.

LUMA is seeking service‑oriented Door/Bell Attendant to join their team!

The Door/Bell Attendant is responsible for escorting guests to and from their rooms in a professional manner and handling guest luggage and other baggage in a careful and safe manner. The Door/Bell Attendant is also responsible for providing our guests with door service to and from the hotel and assisting with transportation. The Door/Bell Attendant provides our guests with excellent service from arrival to departure and responds to guests needs and requests in a friendly manner.

WHAT WE OFFER

• Medical/Dental/Vision - Competitive Team Member contribution rates
• Holiday Pay (9 days)
• Vacation Pay - start accruing day 1 and get up to 2 weeks the first year!
• Sick Pay (in accordance with NYC ESTA)
• Life Insurance and AD&D
• Short Term Disability
• Voluntary Life Insurance and AD&D
• Voluntary Long-Term Disability
• Voluntary Hospital Insurance, Critical Illness insurance, and Accident Insurance
• 401(k) Savings Plan – 100% vested and match starting after 60 days
• Commuter Program
• Wellness Program
• Education Assistance Programs
• Employee Perks through Working Advantage
• Complimentary gym membership
• Trip Advisor yearly incentive program

MUST have a flexible schedule! AM/PM shifts, weekday and weekend shifts, and holidays are required.

JOB REQUIREMENTS:

• Flexible schedule. Open availability.
• Prior customer service experience preferred.

LUMA Hotel Times Square is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to  or call  to let us know the nature of your request.

Must have 1-2 years customer service experience

• Organized (Advanced)
• Problem Solving (Advanced)
• Decision Making (Advanced)
• Critical Thinking (Advanced)
• Customer Service (Expert)

• Required Must have 1-2 years customer service experience

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.