Membership Concierge II

Join to apply for the Membership Concierge II role at Life Time Inc.

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community, affording you the opportunity to help members live healthier, happier lives.

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. Grow your skills and build your professional network through self‑directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

• Operate as the first point of contact for members and guests entering the resort.
• Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain updated knowledge to appropriately educate all members and guests about club programming, events, pricing, and policies.
• Assist members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments.
• Serve as the point of contact for new member acquisition and member retention interactions.
• Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

• High School graduate or equivalent.
• Minimum of 1 year of customer service experience.
• Passion to serve others.
• Effective communication skills.

• Bachelor’s Degree in Hospitality.

This is an hourly position with wages starting at $18.75 and paying up to $22.25, based on experience and qualifications.

• Fully subsidized membership.
• Discounts on Life Time products and services.
• 401(k) retirement savings plan with company discretionary match (21 years of age and older).
• Training and professional development.
• Paid sick leave where required by law.

• Medical, dental, vision, and prescription drug coverage.
• Short‑term and long‑term disability insurance.
• Life insurance.
• Pre‑tax flexible spending and dependent care plans.
• Parental leave and adoption assistance.
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave.
• Deferred compensation plan, if the team member meets the required income threshold.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.

• Entry level

• Part‑time

• Other

• Wellness and Fitness Services