Guest Service Agent

Description

SALARY RANGE: $24.00

WHAT WE OFFER

• Medical/Dental/Vision - Competitive Team Member contribution rates
• Holiday Pay (9 days)
• Vacation Pay - start accruing day 1 and get up to 2 weeks the first year!
• Sick Pay (in accordance with NYC ESTA)
• Life Insurance and AD&D
• Short Term Disability
• Voluntary Life Insurance and AD&D
• Voluntary Long-Term Disability
• Voluntary Hospital Insurance, Critical Illness insurance, and Accident Insurance
• 401(k) Savings Plan – 100% vested and match starting after 60 days
• Commuter Program
• Wellness Program
• Education Assistance Programs
• Employee Perks through Working Advantage
• Complimentary gym membership
• Trip Advisor yearly incentive program

WHO WE ARE:

At LUMA, we strive to be a beacon of modern hospitality, and an independent, illuminated choice for our guests. We refer to our employees as Talent as it takes your skills, knowledge, attitude and genuine hospitality to cultivate the hotel service culture. At LUMA we strongly believe that it is our Talent's responsibility to work together to exceed the expectations of our guest, owners, peers and community.

Being affiliated with a hotel that ranks in T
op 1% in the world
, #2 in United States Hotels by Trip Advisor's Best of the Best Travelers' Choice Awards and holds a Top 10 position on Trip Advisor
, can offer a phenomenal career advancement opportunity. The prestige achieved across a global reach sponsors a distinguished recognition that can create an optimistic work environment with a focus on excellence and customer satisfaction. Employees may benefit from being part of a team that consistently delivers exceptional service, which can lead to a sense of pride and accomplishment in their contributions.

THE ROLE:

Responsible to provide hotel guests with excellent service at the front desk from making the reservation to departure. Check-in and check-out courteously and efficiently; process all payments according to established hotel requirements. Responsible to respond to guests needs, inquiries requests and complaints in a timely and professional manner.

WHAT YOU'LL DO:

The Guest Service Agent provides hotel guests with excellent service at the front desk from making the reservation to departure. The Front Desk Agent is responsible for providing check-in and check-out courteously and efficiently. Duties also include processing all payments according to established hotel requirements. The Front Desk Agent is service-oriented and responds to guests needs, inquiries, requests, and complaints in a timely and professional manner.

WHAT WE LOOK FOR:

• Flexible schedule. Open availability.
• Previous customer service experience required.
• Prior hotel front desk agent experience preferred.
• Must be able to read and communicate in English.
• Friendly and service oriented.

APPLY TODAY!

LUMA Hotel Times Square is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Zunachy Garcia at  or call  to let us know the nature of your request.

Previous front desk agent or hotel experience preferred.

• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
• Team Player: Works well as a member of a group (Preferred)

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Preferred

  Self-Starter: Inspired to perform without outside help

• Time-Management (Advanced)
• Multi-Tasking (Advanced)
• Customer Service (Expert)
• Detail Oriented (Advanced)
• Critical Thinking (Advanced)

• Preferred

  Previous front desk agent or hotel experience preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source:
Hospitality Online