Front Desk Agent

Join to apply for the Front Desk Agent role at Quality Inn and Conference Center

Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to satisfying our customers, working collaboratively, and providing career development opportunities for our employees.

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full‑service hotel at an affordable rate.

• Competitive compensation package
• Full benefits package
• Flexible scheduling
• Extensive training and opportunities to advance
• Free employee parking

• Provide pleasant and professional services to all hotel guests.
• Perform check‑in and check‑out services for guests and students.
• Assist guests and students regarding inquiries, requests, and concerns with appropriate sensitivity and immediacy.
• Properly record sales transactions and secure accurate payment for reservations.
• Coordinate bell and shuttle services.
• Answer phone calls pertaining to reservations and other guest inquiries.
• Run reports, handle guest mail and messages, program wake‑up calls, and perform a variety of other tasks to support the Front Desk.
• Be knowledgeable about the hours of operation of all hotel services and aggressively sell such services.
• Know all hotel safety, security, and emergency procedures and equipment related to department responsibilities, and perform or dispatch any necessary functions.
• Maintain ongoing communication and collaboration with engineering and housekeeping staff to achieve high levels of cooperation and service excellence.
• Assist in maintaining the cleanliness of the front office, lobby, and surrounding areas.
• Check all lobby area fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance; report deficiencies.
• Properly maintain all work equipment, tools, and supplies, and report any maintenance concerns by generating work orders.
• Respond to guest requests and inquiries with appropriate sensitivity and immediacy.
• Comply with all department, hotel, and company policies and procedures.

Customer service experience and open availability required. Previous hotel experience preferred.

• Entry level

• Full‑time

• Management and Manufacturing
• Hospitality

Referrals increase your chances of interviewing at Quality Inn and Conference Center by 2x.

West Henrietta, NY $19.40-$35.00 4 weeks ago

Rochester, New York Metropolitan Area $18.50-$24.98 1 month ago

East Rochester, NY $16.00-$18.00 3 months ago