Overnight Front Desk Agent​/FLSD

Benefits:

• 401(k)
• Paid time off
• Training & development

Hotel 32 32 is a boutique hotel in Midtown East looking for an overnight FLSD/front desk agent, already certified as a Fire and Life Safety Director (F89 certificate of fitness), to add to the team in a full-time position. The position is for the midnight to 8am shift. Our front desk agents are integral to ensuring guest satisfaction and security. The desirable candidate will have a great personality, be highly motivated, and be extremely reliable in a self-managing role.

Candidate MUST be certified as a Fire and Life Safety Director. Opportunities for overtime are often available.

• Cover front desk at all times, to check in guests and monitor who is entering the property
• Have active EAP and FLSD certificates
• Provide incoming guests with correct room based on reservation details, as well as information on services offered by the hotel
• Respond to and log all guest concerns and requests
• Field outside phone calls with ability to provide information about the hotel and current availability
• Post additional charges to guest folios, as well as update system for any cancellations or changes to reservations
• Accept walk-in guests and be able to appropriately charge them for available rooms
• Verify guests have valid credit information on file before allowing check-in
• Track and respond to guest requests using our cloud-based internal system

• Certification as building Fire Safety Director by FDNY
• Must be willing to take on-site exam for FLSD certification and train others on safety procedures
• High school diploma or equivalent required
• Able to work a flexible schedule, including weekends and holidays
• Comfortable learning and working with cloud-based hotel management software
• Experience in front desk position or comparable customer service role required
• Fluency in a secondary language (Spanish, French, etc.) is a plus, but not a requirement