Housing Coordinator; Program Office​/Seasonal

Housing Coordinator (Program Office)/Seasonal Employment

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Every summer, The Chautauqua Institution commissions hundreds of speakers, artists, entertainers, instructors and more to attend and inspire our season of convening. The Program Housing Team plays an integral role within the Program Office—ensuring a pleasant, convenient and safe stay for our guests both on and around campus. As the Assistant Housing Coordinator, you would be at the forefront of our internal accommodation efforts—coordinating the needs of nearly 2000 requests for stays in over 100 properties during the season.

Compensation for this position starts at $16.50/Hour and, with demonstrated experience and qualifications, candidates may earn up to $19.00/Hour. Shift start times vary from 6:00 a.m. to 7:00 p.m. Selected candidate will be responsible for resolving issues that may occur around the clock, ensuring timely and efficient solutions for staff and guests at any hour of the day.

• Assist in solving emergency housing issues.
• Emergencies may include:
  • Lost keys or lockouts
  • Issuing work orders for maintenance and cleaning
  • Accommodate change requests
  • Cleanings and light maintenance duties when necessary
• Work closely with the Company Managers to ensure a timely turnover of properties.
• Communicate and enforce check-in and check-out times to ensure timely turnover.
• Arrange household services such as laundry pick-up, cleaning schedules and maintenance work orders.
• Record inventory and manage supplies within properties including small appliances and household goods.

• Act as point of contact for various housing and hotel reservations.
• Answer all emails and phone calls in a timely, businesslike, and professional manner.
• Maintain data, content and workflows for booking requests, availability calendars and property information.
• Create and use checklists to ensure proper safety and sanitation guidelines for each property.
• Manage and maintain welcome packets and orientational information for guests.

• Champion the communication and organization of weekly housing guests and short-term hotel guests.
• Be committed to reliable availability on weekends and off-hours during programming season (June‑August).
• Capably transition between computer-based tasks and operational duties on campus.
• Triage competing tasks and initiatives and see them to completion.
• Is comfortable using Excel for basic functions and is experienced with Office 365 (including SharePoint) or similar platforms for data management, communication and collaboration.
• Show proven experience and sense of urgency in fast‑paced environments such as event operations or hospitality.
• Eager to learn new skills on the job, take initiative, and contribute to continuous improvement.
• Has a tenacious work ethic.
• Has a keen sense of urgency.

Chautauqua Institution’s Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90‑days from the first physical date of work.

In the case of seasonal positions working less than 6‑months, the new candidate must remain actively employed for at least 30‑days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.

Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part‑time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre‑season) and beyond season (post‑season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement.

No employer‑provided housing is available for this position. Applicants should plan to secure…