Assistant Front Office Manager

Job Overview

Assistant Front Office Manager role at The Ned & Ned's Club in New York City.

Welcome to The Ned No

Mad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017. Set in the historic Johnston Building, formerly the No

Mad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style. At The Ned No

Mad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first‑floor bar, grill, and lounge, and nightly live entertainment at The Atrium Stage. Our public dining options include Cecconi’s, a modern‑day classic Italian restaurant inspired by mid‑century Trattorias, and Little Ned, a chic spot for handcrafted cocktails and bar classics with views of the Empire State Building.

Assistant Front Office Manager reports to the Director of Front Office. In this role you thrive in a fast‑paced environment, juggling multiple tasks and projects with flair, efficiency and independence. You excel in collaboration, communicate effectively and are deeply committed to delivering exceptional service. Your attention to detail and customer‑focused approach ensures that every guest experience at The Ned No

Mad is not just memorable, but truly extraordinary.

• Manage and oversee the front office while maintaining operational procedures and delivering a consistent level of high standards of customer service within the department.
• Respond in a courteous, professional, and rapid manner to resolve all guest and staff difficulties.
• Maintain adequate inventories and assist in ordering operating supplies.
• Process all guests’ disputes and claims.
• Influentially promote and mentor staff to achieve departmental goals, related to payroll, expenses, staffing levels and guest service.
• Manage staff in all aspects including recruiting, training, schedules, payroll, staff complaints and disciplinary procedures while supporting the new hire on‑boarding process with all new employees.
• Coordinate Front Office activities with other departments for all VIP check‑ins.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Responsible for preparing daily reports and financial summaries for leadership.
• Act as concierge for hotel guests while also supporting check‑in/out, restaurant suggestions and car services.
• Upholds Mystery Shopper guidelines and all Service Standards.
• Assess staff performance, conduct appraisals, and strategize for improving staff performance.
• Greet hotel guests and members upon arrival.

• A minimum of 3+ years of experience in a fast paced and professional environment.
• Previous Front Office Manager or Assistant Front Office Manager experience managing a unique and special stay for all members and guests.
• Proven success as a “champion of the culture,” facilitating excellent communication and engagement.
• Team focused with an understanding of the bigger picture and how you can contribute.
• Able to effectively manage different stakeholders and be persuasive.

• Medical, Dental, Vision, Company Paid Life, Short Term Disability, Long Term Disability Insurance, 3% match in 401k.
• Referral bonus + competitive compensation.
• Career development and career training.
• Flexible work schedules.
• Discounted family rates.
• Family meals.
• Two weeks’ vacation, 9 days PTO, 10 Holidays.

• Medical insurance.
• Vision insurance.
• Dental insurance.
• 401(k).
• Paid maternity leave.
• Childcare support.
• Paid paternity leave.
• Commuter benefits.
• Disability insurance.

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations; parents, veterans, people living with disabilities; and any other groups that could bring diverse perspectives to our business.