Director Of Hospitality

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What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Working as a Director of Hospitality will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client. The Director of Hospitality will be responsible for overseeing the engagement of all Clients, Guests, Vendors, and Associates entering the Conference Center.

They support the efforts to establish and maintain protocols for Hospitality and Workplace services with a focus on hospitality and a keen sense of detail and organization. They will lead by example, display an energetic, friendly, and approachable demeanor at all times.

Salary: $105,000 – $110,000 / year

• Set the standards of excellence, following Rapport standards, in all aspects of Hospitality related service for employees and guests in the New York office to include visitor services and conference center.
• Collaborate with the Events Team and/or department designee for the planning and execution of events held in‑person at the Firm (examples Recruiting, Summer Intern Programs), including conference room booking, menu selection, RSVPs, creating and managing the event.
• Partner with multiple high‑profile stakeholders, Events Team and/or department designee for the planning and execution of events held in‑person at the Firm, including conference room booking, menu selection, RSVPs, creating and managing the event.
• Manage, develop, train on and enhance processes that will elevate the guest/client experience.
• Responsible for overseeing day‑to‑day conference, meetings, and event, servicing as escalation POC for onsite Hospitality vendor teams. Ensure awareness of hospitality service delivery breakdowns and feedback, resolving issues and ensuring follow through, engaging leadership when necessary.
• Provide a consistent high‑level service in all areas to ensure guest satisfaction KPIs are achieved:
  • Train and mentor staff to deliver Platinum Service in every guest interaction.
  • Adjust and make recommendations to processes when areas are not meeting standards.
  • Ensure staff are engaged and involved in individual and team building programs.
  • Conduct daily point meetings that include a service and recognition component.
• Develop and/or adapt training materials to best support the success of the Conference Services Team and consistently revisit guides, manuals and training procedures.
• Complete internal audits on guest service functions to ensure client‑specific standards are being met.
• Completes all reporting requirements and submits on a timely basis. Inclusive of drafting events, budgeting for the same, communications, organizing data, files and materials, preparing routine and ad‑hoc reports and responding to requests for assistance.
• Manage and formulates weekly schedules for team members, flexing labor and staffing levels when applicable.
• Develop, maintain and update Standard Operating Procedures on all Hospitality and Conference responsibilities.
• Able to build consensus and influence team members to achieve goals and objectives.
• Exhibits superb organization skills and can manage multiple tasks or projects simultaneously.
• Enforces, maintains, and monitors the department’s Dress Code Policy.
• Creates personal development plans and conducts annual performance appraisals for Hospitality…