Service Director

Service Director

Position Title:

Service Director

Salary: $100,000 - $110,000

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations. Voted Glassdoor's Employee Choice Award, Best Places to Work.

The Service Director leads the front‑of‑house experience for a high‑end, design‑driven restaurant, ensuring every guest interaction reflects the highest standards of hospitality, precision, and elegance. This role oversees daily service operations, drives team performance, and partners closely with culinary leadership to create a seamless, elevated dining experience.

• Oversee all front‑of‑house service operations, ensuring refined, attentive, and anticipatory hospitality throughout each service period.
• Lead, train, and inspire service teams, including captains, servers, bartenders, and support staff, to maintain consistency, polish, and a deep understanding of guest expectations.
• Develop and maintain service standards, steps of service, and training systems that reflect a luxury dining environment.
• Maintain a strong floor presence, actively engaging with guests, resolving issues, and ensuring memorable experiences.
• Partner with the culinary and beverage teams to support menu launches, wine education, pairing experiences, and special events.
• Manage labor, scheduling, and staffing levels to uphold service quality while meeting financial targets.
• Uphold all health, safety, and sanitation requirements and maintain a well‑organized, efficient front‑of‑house operation.
• Support recruitment, onboarding, and ongoing development of front‑of‑house talent.
• Drive a culture of professionalism, hospitality, and continuous improvement.

• 5+ years of leadership in fine dining, luxury hospitality, or high‑volume upscale restaurants.
• Deep knowledge of service standards, wine, beverage, and guest‑experience programming.
• Strong leadership, communication, and team-development skills.
• Proven ability to manage operations, guest relations, and financial performance simultaneously.
• Experience in design‑forward or experiential hospitality environments is a plus.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug‑free workplace.

Req

Restaurant Associates

Michael Abbey