Guest Service Rep - Hampton Inn White Plains​/Tarrytown

Guest Service Rep - Hampton Inn White Plains/Tarrytown

Join Schulte Hospitality Group as a Guest Service Rep at Hampton Inn White Plains/Tarrytown. We are seeking an energetic, experienced, and hands‑on Guest Service Representative to join our team.

Our Mission: We deliver hospitality, prioritize stakeholders, and strive to create positive impact in everything we do.

We provide a rewarding, flexible work environment, perks, and a robust benefits package including:

• Daily Pay
• Free Telemedicine and Virtual Mental Health care access starting day one
• Multiple Health and Life Insurance options
• 401(k) plan with company match
• Paid Time Off and Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace discounts

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed>
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

• Basic computer skills
• Ability to communicate effectively verbally and in writingli>
• Ability to exceed expectations of guests and team members
• Excellent time management skills
• The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.
  
  This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
• Schulte Companies is an Equal Opportunity Employer.

• Associate

• Part-time

• Other
• Hospitality and Restaurants

Equal Opportunity Employer.