Patient Navigator

Patient Navigator

Join to apply for the Patient Navigator role at Bedford-Stuyvesant Family Health Center

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.

• Serving as a primary point of contact for new and existing patients, answering questions and providing clear, empathetic information about treatment and scheduling. Assist with related activities, including scheduling of patients, escorting to testing area etc.
• Assists all patients with Kiosk registration and uses and liaises with the front desk team to rectify any problems encountered by our clients.
• Greeting patients on their first visit and offering in-person support across clinic sites
• Registering patients, verifying insurance, and managing key administrative processes
• Tracking patient progress during the induction phase and following up on any missed or delayed sessions
• Assisting with care coordination, therapist assignments, and communication across programs
• Maintains patient confidentiality and seeks support /guidance appropriately.
• Maintains close collaboration with all clinical teams.
• Provides accompaniment to routine primary care appointments and other healthcare encounters as required
• Participates in all outreach activities with the front desk and Population Health teams including telephone calls, reminder emails etc.
• Provides ongoing navigation and support including assistance with insurance, changing PCP’s and any other insurance related activity.
• Participates in all clinical quality related activities and input any data related requirements into the system.
• Works closely with all clinical and operational teams to ensure a seamless and positive experience by patients attending the center.

• Excellent communication and organizational skills
• A compassionate, proactive approach to patient care
• Willingness to travel between locations regularly
• Experience in healthcare, customer service, or mental health settings preferred
• Ability to manage details while building strong, supportive relationships with patients

• Self-disciplined: reliable and responsible
• Proficiency in English. Bilingual skills are an advantage
• Commitment to providing quality health care services to all
• Demonstrated commitment to working with patients and staff from a wide range of ethnic, economic, cultural and social backgrounds
• Excellent communication and organizational skills
• Professional demeanor
• Associate degree or certification equivalent and a minimum of 3 years’ job-related experience. HS Diploma with 3 years’ relevant experience will also be considered.

We offer attractive compensation with comprehensive benefits including Profit Sharing Plan, Medical, 401(k), and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays.

Salary - $18-20 per hour based on experience

BSFHC IS AN EQUAL OPPORTUNITY EMPLOYEE