Caregiver and Family Advocacy and Support Services

We are seeking a compassionate and dedicated Caregiver and Family Advocacy and Support Services (CFASS) Representative to join our team supporting the Home and Community-Based Services (HCBS) program in New York City. The CFASS Representative will serve as a vital resource for caregivers and families, providing advocacy, education, and support to ensure access to quality care and services.

• Provide direct support and advocacy for caregivers and families participating in the NYC HCBS program.
• Assist families in navigating healthcare, social services, and community resources.
• Educate caregivers on available benefits, rights, and responsibilities under the HCBS program.
• Collaborate with healthcare providers, social workers, and community organizations to coordinate care and services.
• Identify and address barriers to care and service delivery for families and caregivers.
• Document interactions, maintain accurate records, and report on service outcomes.
• Participate in outreach and engagement activities to raise awareness of CFASS services within the community.

• Experience working with caregivers, families, or individuals receiving home and community-based services.
• Strong knowledge of HCBS programs, caregiver support services, and community resources in NYC.
• Excellent communication, interpersonal, and advocacy skills.
• Ability to work independently and as part of a multidisciplinary team.
• Proficient in documentation and case management practices.
• Familiarity with cultural competency and sensitivity in diverse communities.
• High school diploma or equivalent required; relevant certifications or higher education preferred.

Interested candidates are encouraged to submit their resume and a cover letter detailing their experience and interest in the CFASS Representative role within the NYC HCBS program.