Community Liaison Worker - Level II

Provider Careers at NYC Health + Hospitals

NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States.

Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

• Participate in ongoing education to learn and maintain CHW skills, as well as public health emergency response skills, relevant for the Public Health Corps.
• Engage and recruit eligible patients in hospital and community settings, and interview them to identify their health goals and needs.
• Conduct clinical or community-based assessments and interviews to identify and prioritize their health and social services goals and needs.
• Support and motivate patients to achieve their health goals by coaching them through behavior change and identifying their strengths and community support systems.
• Help patients connect to a primary and/or behavioral health care provider, attend appointments, and fill prescriptions.
• Accompany patients during medical appointments and provide in-person support during hospital stays as needed; communicate with their care team and, as appropriate, external service providers to help.
• Assess ability of patients to manage their chronic physical and behavioral health conditions and work with the care team to connect them to appropriate chronic disease education and monitoring programs.
• Assist patients with social needs such as food insecurity, housing issues, legal needs, insurance or other health care coverage, or transportation and provide referrals and follow‑ups as needed (for example helping patients fill out benefit applications or escorting them to community organizations to obtain needed services).
• Conduct community outreach, including on the street, in parks and/or shelters, as needed for patients who struggle with housing insecurity.
• Educate patients regarding available community services, health services, and patient rights; provide feedback from patients to H+H to inform quality improvement efforts.
• Document each patient encounter in the electronic medical record (Epic) and use other electronic systems (e.g. Now Pow) in accordance with established policies and procedures.
• Attend regular team meetings to discuss patient progress and update care plans; communicate with patients primary care and behavioral health providers.
• Report regularly to CHW Supervisor for support and feedback; participate in program improvement efforts.
• Perform other related CHW program tasks as needed and perform duties in response to public health emergencies when necessary.

• For Appointment to Level I
• One year of full-time experience in a government agency or community organization in providing community services to the public or in assisting members of the community in obtaining community services; or
• Completion of an approved six‑month training program of combined classroom training and on‑the‑job experience in community liaison work, plus six months of full‑time experience as described in 1 above.
• For Appointment to Level II
• In addition to meeting the qualification requirements of Assignment Level I, appointment to Level II requires:
• Two additional years of full-time experience in counseling, community work or community health activities in a government agency…