Community Health Worker- Temp

Overview

Community Health Worker
- Temp to Permanent at COPE Health Solutions. The Community Health Worker provides field-based member outreach services to members enrolled in a COPE Health Solutions client health plan’s Medicare Advantage (MA) plan. This role builds strong relationships with members and providers to support engagement in medical care and medication adherence. CHWs remove barriers to care by identifying resources, helping members navigate health care services and systems, and promoting member health.

They work closely with the Care Team (which may include doctors, nurses, and other clinical staff) to support positive client health outcomes.

The Community Health Worker provides field-based member outreach services to members enrolled in a COPE Health Solutions client health plan’s Medicare Advantage (MA) plan. This person will build strong relationships with members and providers to stay engaged in member medical care and medication adherence. Community Health Workers are committed to removing the member’s barriers to care by identifying critical resources for members, helping them navigate through health care services and systems, and promoting member health.

They work closely with the Care Team, which may include doctors, nurses, and other clinical staff, to support positive client health outcomes.

• Field-based outreach to engage assigned members to close identified quality gaps.
• Receive a daily contact list of assigned members to outreach.
• Complete in-person outreach to assigned members and necessary providers to complete scheduling for appropriate appointments.
• Establish close relationships with and serve as a point of contact for members and providers, specifically IPAs in the health plan’s network, as well as other contracted value-based organizations.
• Complete all required onboarding and training to master the standard work process and assignment.
• Track outreach progress daily for each assigned member in a manner defined by the project team (spreadsheet, dashboard, etc.).
• Attend daily huddles with the Project team and report out on outreach progress, track KPIs established by the Project team, and raise any risks.
• Communicate with assigned member Care Team members (Care Coordinators, Community Health Workers, Primary Care Physicians, and other health care providers) to facilitate member care.
• Observe and report the assigned member's self-administration of medication.
• Identify resources for assigned members to overcome barriers to care, such as transportation, housing, and childcare arrangements.
• Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance.
• Maintain strict confidentiality in accordance with CHS and client health plan policies.

• Valid NY Driver’s License.
• High school graduate or equivalent required;
  Associate's Degree in Business Administration or related field preferred.
• Written and oral fluency in English and Spanish is preferred;
  Cantonese/Mandarin also preferred.
• Experience working in a multi-cultural setting.
• Experience working in a community-based setting for 1–2 years is preferred.
• Understanding of the community served and community connectedness.
• Good communication skills, including listening and using language appropriately.
• Ability to provide emotional support, encouragement, and motivation to members.
• Proven experience in large-scale outreach and recruitment.
• Willingness to learn and adapt to get the job done.
• Ability to manage a wide range of priorities with effective time management and direct communication.
• Proven ability to prioritize work with tight deadlines.
• Strong knowledge of computers and Microsoft Office products.
• Strong customer drive and dedication to quality and success.
• Excellent interpersonal, oral, and written communication skills; strong customer service skills.
• Detail-oriented and able to work well independently.
• Flexible with work hours, able to travel, and able to work on evenings and weekends frequently.
• Strong healthcare industry acumen and analytical thinking, with a dedicated work ethic.

We offer comprehensive, affordable insurance plans for our team and their families, plus additional benefits such as a yearly wellness stipend and a paid parental leave program. More details about benefits are available on our careers page.

To apply for this position or view all available positions, visit our careers page.