Administrative Care Manager

Position: ADMINISTRATIVE CARE MANAGER
Location: New York

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* JOB PURPOSE:

** The Administrative Care Manager, under the direction of the Center/Clinical Service Director, supervises all day-to-day operations of the Interdisciplinary teams and participant outcomes. As such, the Administrative Care Manager serves as the Administrator for the LHCSA along with coordination of the multi-disciplinary integrated care in the community, Day Health Center, Diagnostic & Treatment Center, and throughout the continuum of care.

Coordinates with all managers to ensure all metrics logs are complete and provide support and assistance as required.
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* JOB RESPONSIBILITIES:

**** IDT
* ** Takes initiative, is resourceful, proactive, creative, innovative, and independent.
* Oversees, coordinates and provides support to site-based managers, clinical staff including but not limited to the DTC, DHC, rehabilitation, nutrition, social work and home care services.
* Provides oversight of participants’ services and ensures effective development of a personalized care plan resulting in positive outcomes.
* Coordinates in-service training and continuing education for the professional development and advancement of team members.
* Collects data for operational metrics geared towards ensuring participants are treated at the appropriate level of care.
* Participates in all quality assurance and regulatory initiatives to ensure compliance with regulatory agencies.
* Serves as administrator on call during non-operational hours.
* Collaborates with all departments including but not limited to shared services and specialized programs to establish new & improved care delivery processes and protocols in accordance with evidence-based practice.
* Monitors and minimizes voluntary disenrollment.
** Corporate Standards
**** Performance Standards
*** Performs consistently with organization’s mission and philosophy.
* Performs job responsibilities according to organization’s policies. Seeks clarification when needed.
* Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance. Meets productivity guidelines.
* Maintains proper documentation (updated, timely, legible) related to patient care, whether paper or electronic.
* Maintains HIPAA standards and confidentiality of PHI.
* Supports staff, student, and volunteer orientation and ongoing in-service education as requested.
* Supports organizational activities by participating in quality improvement activities, special projects, internal and/or external committees, community activities, and other duties as assigned.
* Serves as role model for peers and colleagues.
* Assumes responsibility for professional growth and development; maintains and upgrades professional knowledge and practice skills.
* Treats other Center Light employees respectfully and facilitates an environment of teamwork.
* Initiates, if appropriate, incident reporting process, and participates in incident investigation and reporting as applicable.
* Performs general office duties in connection with job responsibilities, including but not limited to photocopies, faxing, typing, filing, and phone calls.
** Service Standards
*** Makes the needs of participants their central focus and finds innovative ways to provide an exceptional experience.
* Develops and maintains positive “customer” relationships (“customer” is defined as co-workers, participants, visitors, vendors, supervisors).
* Communicates with customers in a caring, helpful, considerate, and culturally sensitive manner.
* Demonstrates a thorough understanding of customer needs and wants and attempts to anticipate and meet customer needs.
* Suggests and implements customer-centered service improvements.
* Encourages customers to engage with Center Light employees and Center Light activities.
* Utilizes service recovery techniques to resolve issues quickly and to the customer’s satisfaction. Immediately reports customer dissatisfaction to IDT for follow-up.
** Managerial Standards
*** Ensures direct and indirect reports perform their responsibilities in compliance with applicable rules, regulations and organizational policies.
* Evaluates the work performance and competency of staff. This includes…