Secretary II-Intake​/Scheduler; FGP - Manhattan, Neurology

Overview

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained physicians and scientists who have helped shape medical history and enrich lives. An integral part of NYU Langone Health, the school is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values.

We strive to be a place where our faculty, staff, and students of all identities can thrive and where inclusion and individual skills, ideas, and knowledge are embraced.

We have an exciting opportunity to join our team as a Secretary II-Intake/Scheduler (FGP) - Manhattan, Neurology. In this role, the successful candidate will perform front-end administrative tasks to support practice operations, including greeting patients, answering calls, scheduling patient appointments, and other administrative duties as needed. The position serves as a lead in front desk operations and provides training and support onboarding of new hires.

• Greets patients professionally both in person and on the phone
• Answers patient questions and/or properly refers questions and issues to the appropriate contact
• Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
• Promotes a positive patient experience throughout all patient interactions
• Ensures availability of treatment information by retrieving and updating patient records
• Verifies insurance information and obtains information needed to schedule and bill for services
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders

• Serve as a lead in front desk operations by being the primary trainer and supporting the onboarding of new front desk employees
• Greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection
• Monitors Department Appointment Report (DAR) for checkmate items, appointment notes, insurance flags, and patients needing further assistance
• Gathers patient demographic data and materials from patients or their representatives; obtains insurance information, verifies eligibility electronically, and collects insurance referrals if applicable
• Advises and/or collects patient and financial-related documents and policies for visits (HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc.) including obtaining signatures where appropriate
• Enrolls patients above the age of 5 to Patient Secure by obtaining palm scans and a photo
• Promotes the use of Checkmate kiosks and assists patients in using them as needed
• Scans documents into Epic and ensures correct location and document type for easy retrieval
• Reports errors or issues from checkmate kiosks or devices to management for resolution
• Monitors waiting areas to identify and communicate wait times
• Performs check-out functions including providing after-visit summaries, scheduling follow-ups, procedures, referrals, and collecting time-of-service payments as needed; promotes My Chart
• Answers phone calls and requests professionally and in a patient-friendly manner
• Schedules routine appointments and follow-ups
• On subsequent visits, verifies and edits demographic information as needed and ensures all required patient information is on file
• Addresses patient questions to ensure understanding and satisfaction; refers to senior staff or billing when necessary
• Handles inquiries professionally and directs calls to appropriate personnel
• Releases medical records in accordance with HIPAA and ROI guidelines; documents disclosures in EPIC and fulfills requests within a 10-day timeframe
• Maintains patient privacy in line with HIPAA standards
• Handles pre-authorizations/certifications referrals to the appropriate area
• Monitors and completes front-end work queues to address missing information in a timely manner
• Monitors and completes administrative in-basket messages as per practice guidelines
• Stays current on best practices, policies, and protocols, including workflow…