Financial Counselor

Financial Counselor – NYU Langone Health

Job

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation.

NYU Langone offers a comprehensive range of medical services with one high standard of care across six inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition‑free medical schools in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

We have an exciting opportunity to join our team as a Financial Counselor. In this role, the successful candidate is responsible for assisting patients, regardless of insurance coverage or type, with understanding and meeting their financial obligations to NYUMC. The candidate evaluates patients’ financial status and coordinates with physician offices to ascertain patients’ medical needs in order to determine eligibility for hospital‑based assistance such as alternate payment arrangements and charity care.

• Promotes the quality and effectiveness of financial counseling services. Interviews discharged patients who are unable to pay their bills. Reviews applications for completeness and eligibility for specific programs. Maintains data and prepares reports related to the outcome of financial counseling activities and decisions. Identifies problems and trends, and develops recommendations for corrective actions.
• Facilitates the appropriate admission of patients to inpatient services. Assesses potential candidates for transfer or admission to Tisch by collecting and reviewing all financial data necessary, from patients and their representatives, NYU and external physicians, hospitals, third‑party payers, other agencies as appropriate. Identifies, in collaboration with Patient Access, Patient Financial Services, and other hospital and physician practice colleagues, and contacts patients for Financial Counseling.
• Interprets and helps patients understand insurance coverage. Communicates financial requirements to patients, including deposit requirements and other obligations. Provides information to patients and families regarding their possible eligibility for public or other financial assistance programs and assists in completing applications for such programs. Assesses and responds to needs of patients who have limited financial resources or insurance coverage, and assists in arranging alternative financial options for patients through payment arrangements, charity, or other possible medical assistance or payment options.
  
  Sets up payment arrangements as appropriate.
• Refers patients to financial institutions for alternate payment arrangements and coordinates completion of credit applications. Accurately and thoroughly documents assessment on forms and/or in hospital information systems, with specific emphasis on facilitating all possible reimbursement, allowing for appropriate follow‑up by PFS/ when necessary.
• Demonstrates thorough understanding of all relevant regulatory standards and third‑party payer criteria, and incorporates these standards and criteria in financial counseling and assessments. Participates in the education of NYU Medical Center staff and physician practices about regulatory standards and third‑party payer criteria, including the availability and indications for financial counseling and alternative payment sources. Learns and communicates the policies and procedures of the NYU Hospitals Center.
  
  Participates in and initiates as necessary the development and improvement of admission criteria, policies and procedures, in coordination with department leadership.
• Uses independent judgment and initiative to…