Member Services Rep

Overview

Elder Serve Health is a mission-driven, nonprofit managed care organization serving the New York metropolitan area. Elder Serve provides long-term services and supports to more than 20,000 older adults and adults with disabilities across New York City, as well as Westchester, Nassau, and Suffolk Counties. Elder Serve primarily serves a frail and elderly membership who is predominantly dual-eligible and enrolled in Medicaid managed long-term care, Medicare-only and integrated Medicaid-Medicare plans.

The Care Source and Elder Serve affiliation addresses these critical long-term care needs to help members be as healthy and independent as possible.

Responsible for receiving and handling incoming calls on the general 1-800 numbers and directs calls as necessary and/or takes detailed messages if unable to complete request of caller. Provides excellent customer service to all callers/customers and provides requested information as needed.

• Answer and handle phone calls and warm transfer only as needed.
• Assist members with finding providers and setting up appointments.
• Demonstrate knowledge of eligibility and benefits for all plans.
• Provide information to callers about our Plans.
• Write notes for all incoming calls on CT.
• Does grievance and incident reports.
• Perform any other job related duties as requested.

• High School or GED required
• One (1) year Previous Call Center Experience required
• Previous experience working in a healthcare setting required

• Must have experience working in a fast-paced environment.
• Must have exceptional customer service skills, excellent communication skills, attention to detail and possess a good work ethic.
• Proficiency working with computer is necessary.

• None

• General office environment; may be required to sit or stand for extended periods of time
• Travel is not typically required

Compensation Range: $41,200.00 - $66,000.00 Care Source takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance.

We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type: Hourly

• Fostering a Collaborative Workplace Culture
• Cultivate Partnerships
• Develop Self and Others
• Drive Execution
• Influence Others
• Pursue Personal Excellence
• Understand the Business

This job description is not all inclusive. Care Source reserves the right to amend this job description at any time. Care Source is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.