Community Health Worker , NY

The Opportunity

We are seeking a Community Health Worker to join our interdisciplinary team at our Upper East Side Clinic and support patients throughout their care journey. Reporting to the Practice Operations Manager and working in collaboration with Psychiatrists, Primary Care Providers, Therapists, Dietitians, and Clinic Care Coordinators, this role will involve working directly with patients to address concerns, answer questions, and provide guidance and information.

The goal is to connect patients with appropriate resources and community support. This position plays a key role in bridging gaps in care by meeting patients where they are, whether in the hospital, in the community, or occasionally in their homes—to ensure they receive the services they need.

We are looking for someone who can work Monday‑Thursday, 9am‑7pm ET.

• Support members with complex needs by connecting them to behavioral health and community resources.
• Work one‑on‑one to coordinate care, follow up as needed, and help members access programs such as SNAP, SSDI, SSI, Medicaid, housing assistance, employment support, or other resources.
• Facilitate in‑clinic groups and activities.
• Support member transitions from hospitals and inpatient settings to Amae Health, ensuring continuity of care.
• Serve as a representative of Amae Health, engaging and educating potential members in hospital, community, and home settings to support their care journey.
• Collaborate with a multidisciplinary team while building trust and rapport with members, families, and colleagues.

A true member advocate, you excel in using your knowledge of New York City’s health systems and community resources to connect members to the support they need throughout their care journey. Strong communication skills and an inherent ability to build trust are your hallmarks, and you are passionate about establishing and maintaining relationships with members and families founded on trust and rapport.

You are adaptable, organized, people‑centered, and excited to be part of a team that is transforming how care for individuals with serious mental illness is delivered in our community.

• Minimum of 3 years of professional experience, with at least 1–2 years focused on case management.
• Demonstrates experience supporting individuals with complex social, behavioral health, and/or medical needs.
• Strong working knowledge of NYC metro‑area community resources and systems, including housing, public benefits (e.g., SNAP, SSDI, Medicaid), healthcare, and social services.
• Comfort working one‑on‑one or in group settings, with experience facilitating workshops, events or activities.
• Excellent communication skills and a strong desire to collaborate with others in a team‑based environment and community settings.
• Organized with strong attention to detail and the ability to navigate and learn new technologies and platforms, familiarity with EHR systems and Google Suite.

• Employee Assistance Program
• 401(k)
• FSA & HSA savings programs
• Short & long‑term disability
• Pre‑tax commuter assistance program
• Paid Time Off
• Parental Leave – 12 weeks for birth and non‑birth parent
• 11 company holidays

"Amae," pronounced "Ah‑mai," is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we’re building.

Amae Health is committed to fair and equitable compensation practices. Base compensation for this role is $26.00 per hour.

Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.