Director of Policy and Quality Assurance, Bureau of Early Intervention

Director of Policy and Quality Assurance, Bureau of Early Intervention

Join to apply for the Director of Policy and Quality Assurance, Bureau of Early Intervention role at NYC Department of Health and Mental Hygiene
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The Bureau of Early Intervention is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential. It reduces the likelihood of delays among at‑risk children, assists and empowers families to meet their child’s and their own needs, and entitles children, regardless of race, ethnicity or income, to services through the program.

The Bureau oversees the provision of therapeutic services to 30,000 children ages birth to 3 years each year.

• Research issues of policy, regulation and law, evaluate and integrate findings, and summarize in writing for a range of audiences.
• Analyze and summarize legislation and make recommendations regarding programmatic implications.
• Collaborate with the Director of Research & Analysis to design research studies and analyses that support policy positions and initiatives and draft policies and procedures.
• Actively engage stakeholders such as the Local EI Coordinating Council and the provider community to obtain feedback on policy development.
• Supervise the Bureau’s Consumer Affairs Unit, including representing the Bureau in due process (fair hearing) activities.
• Supervise the Bureau’s Technical Assistance Unit, ensuring the accuracy and quality of guidance provided to EI service providers and maintain the Bureau’s Policy and Procedure Manual.
• Conduct qualitative research and data analysis.
• Assess fidelity and consistency of programmatic implementation of policies and procedures.
• Assess Regional Office procedures and implementation of policies for efficacy and efficiency, and make recommendations for improvement.
• Assist with preparation for due process proceedings and liaise with the NYS Department of Health to coordinate response to system complaints and Corrective Action Plans.
• Attend meetings with internal and external government, policy, health and education partners.
• Lead or assist with new initiatives as needed and collaborate on quality improvement and related projects.
• Complete special projects and other duties as assigned.

• Excellent writing, communication and analytical skills and experience writing policy documents for technical audiences.
• Experience in researching, analyzing and summarizing legislation and regulations.
• Proficiency managing, analyzing and interpreting quantitative data using Excel and other software.
• Strong organizational, project management and monitoring skills.
• Proficiency in program evaluation, performance measurement, and/or quality improve Experience developing process flows using Microsoft Visio Experience and creating and editing documents with Adobe Pro.
• Familiarity with the Early Intervention Program, early childhood programs, or disability services a plus.

• Benefits:
  City employees are entitled to unmatched benefits such as:
• a premium‑free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax‑deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy:
  Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve…