Transplant Financial Coordinator

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation.

NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition‑free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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We have an exciting opportunity to join our team as a Transplant Financial Coordinator. In this role, the successful candidate, the Transplant Financial Coordinator (TFC), is a designated member of the multidisciplinary transplant team, and is responsible for coordinating and clarifying patient‑specific financial aspects of care. The TFC works with patients and their families beginning with the evaluation for transplantation and continuing through and after transplantation, in a compassionate and tactful manner, in order to help facilitate access to and provide continuity of care.

The TFC will also work with other members of the transplant team, insurers, administrative, billing, financial and clinical personnel at NYULMC to ensure financial coverage of transplant and living donor services.

• Participates in the weekly Transplant Selection Committee meetings to represent financial aspects of transplant candidates. Prepares financial reports on each patient prior to the meeting, and answers questions about finances at the meeting.
• Obtains and documents detailed patient insurance benefit information for all aspects of the transplant process, including, but not limited to, transplant surgery, outpatient prescription drugs, organ acquisition, follow‑up clinic visits, and travel and housing if necessary.
• Discusses benefits and other transplant financial issues with patients and/or family members during initial evaluation. Advises patients on insurance and billing issues and options. Serves as a resource for patients and their family members on financial matters. Provides patients with educational materials about the financial considerations of transplantation and information about financing options and insurance coverage.
• Obtains all necessary payor authorizations. Verifies transplant coverage and other medical benefits and acquiring necessary referrals and authorizations for inpatient stays and procedures. Assists with financial clearance of urgent inpatient transfers of critical patients. Monitors insurance coverage for patients throughout the period that they are waiting for a transplant. Assists patients with questions concerning insurance and other financial issues.
• Identifies and effectively communicates financial information to transplant team members, patients and their families with emphasis on identifying any potential patient out‑of‑pocket liability. Establishes relationships with insurance company case managers and medical directors to facilitate insurance approvals.
• Works with patients, their families and team members when possible to help address insurance coverage gaps via alternative funding options. Assists patients with the application process for government or other financial assistance programs working with the institution Financial Coordinators (i.e. Medicaid, charity, payment plans, etc.) if a patient is self‑pay or insurance benefits do not cover the hospital services.
• Facilitates resolution of patient billing issues. Serves as a liaison with the NYULMC professional fee and hospital billing offices to…