Patient Representative

Join to apply for the Patient Representative role at NYC Health + Hospitals
.

Base pay range: $54,121.00/yr - $62,239.00/yr.

Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, a recognized industry leader in the implementation of state‑of‑the‑art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient‑centered.

Comprehensive services are offered in three major primary care areas:
Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health + Hospitals, our mission is to deliver high quality health services without exception. Every employee takes a person‑centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

• Under direction, serve as a representative of the health care setting administration, providing a centralized complaint mechanism for patients, families and visitors to facilitate successful resolution of problems.
• Provide effective patient‑centered representation and advocacy to minimize the risk of health hazards to the patient and health care setting, focusing on potential problem areas and liabilities.
• Ensure optimal utilization of resources and compliance with applicable local, state, and federal rules and regulations.
• Familiarize patients, family members, caregivers and/or visitors with the purpose and philosophy of the health care setting and the patient representative program, and interpret and clarify policies and procedures.
• Effectively communicate and demonstrate the System’s acknowledgement and awareness of diverse health‑related needs and concerns to patients, family members, caregivers, staff and the community.
• Obtains information on patient’s feelings and concerns through conducting interviews with patients, family members and/or caregivers, reviewing documentation, staff referrals and other applicable information.
• Document complaints, requests and compliments concerning the health care setting, its staff and services.
• Analyze and evaluate data to determine appropriate actions and refer to appropriate staff member, supervisor and/or agency for resolution.
• Consult with appropriate clinical and non‑clinical staff, external authorities and agencies as part of the resolution process to ascertain and facilitate effective and efficient resolution of patient problems, while keeping patients fully informed of complaint status.
• Attend staff meetings to discuss and elevate matters concerning patient service, care and/or satisfaction and recommend improvements, remedial or corrective actions to avoid recurring patient complaints and improve patient experience.
• Prepare reports and participate in special studies, conduct research, as necessary, in connection with functional responsibilities.
• Provide and/or facilitate access to interpretation services, when needed to effectively convey information.
• May expedite the appropriate and secure delivery of patient medical information to legal staff, insurance carriers and physicians.
• May facilitate communication with appropriate health care setting departments, insurance carriers or other agencies regarding billing issues and concerns and take corrective action, where possible.
• Perform other related duties as directed.

• Master’s degree from an accredited college or university in Public Health, Public Administration, Hospital Administration, Business Administration, or a health care specialization or related discipline.
• or
• Bachelor’s degree from an accredited college or university in the above fields or social sciences and one (1) year of paid, full‑time responsible experience in an administrative, supervisory or consultative capacity performing functions related to the coordination and delivery of patient care services or similar functions in a hospital or a health care setting.
• or
• A satisfactory equivalent of education, training and/or experience.

• Soninke Language Interpreter

If you wish to apply for this position, please apply online by clicking the “Apply for Job” button.

• Entry level

• Full‑time

• Health Care Provider

• Hospitals and Health Care